Behind the scenes: Intervju med Jan Kåre Sumstad, Nasjonal Salgssjef TM – Fjordkraft
Med kjennskap om at man stadig flere bedrifter endrer sine interne retningslinjer rundt det å jobbe utenfor kontoret, har skrevet en kort blogg post om hvordan du kan bruke LeadDesk hjemmefra.
Et skybasert kontaktsenter har mange ting til felles med ethvert annet kontaktsenter, men har i tillegg én vesentlig forskjell: Agentene trenger ikke å være lokalisert på samme lokasjon. Bruker man en virtuell kontaktsenterløsning for å koble til, kan agentene jobbe fra hvor som helst.
To compete as a modern contact center or customer service, it’s not enough to provide service through phones and emails. Thus companies have kept adding new channels to keep up with customer demands. However, by adding channels, companies continue to add complexity to their systems. This has resulted in new headaches; more work for agents and a disconnected experience as customers need to repeat themselves across channels.
Thought ACD is enough for contact centers? Read how integrating all contact channels and agent distribution into an omnichannel software is the key to success.
Call centers are easier to establish than ever before thanks to cloud-based call center software. However, many starting entrepreneurs fail to see the critical points that make or break your start-up. To ensure you don’t fall in the same missteps, we outline the most important aspects for you to succeed.
Looking to close deals cost-efficiently? Take a look at our blog on the 6 vital outbound metrics that turn your contact center into a gold mine.
Wondering how to save money while improving customer satisfaction? Read our blog on the top 5 inbound contact center metrics and take the first steps.
Contact centers today rely more and more on data to understand and manage their operations and the performance of their agents. A modern-day call center software provides you with an ever growing number of indicators that can be the decisive factor between success and failure.
Looking to improve the overall performance of your contact center? Find out how quality assurance can strengthen your operation from details to strategy.