Looking to close deals cost-efficiently? Take a look at our blog on the 6 vital outbound metrics that turn your contact center into a gold mine.
Wondering how to save money while improving customer satisfaction? Read our blog on the top 5 inbound contact center metrics and take the first steps.
Contact centers today rely more and more on data to understand and manage their operations and the performance of their agents. A modern-day call center software provides you with an ever growing number of indicators that can be the decisive factor between success and failure.
Looking to improve the overall performance of your contact center? Find out how quality assurance can strengthen your operation from details to strategy.
Ever wondered what speech-to-text is, how it works, how it can be used in contact centers, and what the implications will be in the long run? Check out this blogpost to gain all insights.
We got a moment with Jan Kåre Sumstad, National Head of Sales Telemarketing, from Fjordkraft to hear about how they have managed to maintain activity levels the past months. Hint: Structure, communication and routines are crucial throughout the company.
Increased call center sales and efficiency, less expenditure – yes please! Read how an omnichannel software successfully blends inbound and outbound.
66% of customers get in touch with customer service using at least three channels. To enable your agents to stay on top in this omnichannel environment, you need to integrate the data from all departments and contact channels into one easy-to-use system – an omnichannel contact center software.
See what you need to enable your contact center to provide great customer service in all channels. There’s no big mystery: you just need omnichannel software.
2020 has changed the way we view on where and when we can work. In a short time, many companies have had to adjust their business strategies to a whole new way of working. Many employees might have never even worked remotely before. How do you cope with this change in contact centers? And how do you ensure QA when agents are working remotely?