PRIVACY POLICY

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

You may use our website without providing any personal data about you. In this case, we will collect metadata that result from your use of our website, including referral page, data and time of access, data volume transmitted, status of transmission, type of web browser, IP-address, operating system and interface, language and version of browser software. Your IP-address is processed to enable your access to our website, and the other metadata mentioned above is processed for purposes of obtaining information that helps us learn about your browser and operating system, and to help us analyse how the site is used.

In addition to metadata collected automatically, we also collect certain personal data directly from you when you provide information on our website voluntarily, for instance, by requesting a LeadDesk demo, submitting support request or by subscribing for a free trial. In such cases, you are asked to provide basic information about you, such as name, phone number and email address. You may also provide us information by applying for a job through the Careers section on our website. The information related to processing the personal data submitted through the Careers section are specified in LeadDesk’s Privacy Notice for Job Applicants.

We may send you emails about new products and other updates only with your permission. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If you change your mind later, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting our Privacy Compliance Officer mentioned in Section 10 of this Privacy Policy.

We process your personal data primarily for purposes of providing you the opportunity to use our website and its functionalities. The processing of your personal information is based on your use of our website. We process the personal data either based on our legitimate interest, an agreement entered into with you or in some cases, on the requirement for compliance with a legal obligation to which we are subject. Our legitimate interest could be in particular improving the quality and services of our website by analysing the usage behaviour of the website users, or preventing and resolving possible misconduct.

The provision of your personal data as described in this Privacy Policy may partly be a contractual requirement and partly a statutory requirement. When you use our website, you may be required to provide us with certain personal information for purposes specified in this Privacy Policy. Not providing your personal data may result in disadvantages for you, e.g. you may not be able to use our website or certain functionalities of it.

 

SECTION 2 – TRANSFERS AND DISCLOSURES OF PERSONAL DATA

We use partners in business activities requiring the processing of personal data, and for the purposes of data processing defined in this Privacy Policy. We also occasionally hire other companies to provide certain limited services on our behalf, including e.g. marketing activities. We will only provide these partners and companies the information they need to deliver the services agreed, and they are prohibited from using that information for any other purpose.

In regard transfers of personal data to countries outside the EU or the EEA where local data protection legislation does not provide adequate level of data protection, the transfers are based on appropriate safeguards, such as standard contractual clauses approved by the European Commission or a competent supervisory authority. To learn more about the appropriate safeguards we use, please contact our Privacy Compliance Officer mentioned in Section 10 of this Privacy Policy.

We will disclose your personal information, without notice, only if required to do so by law or if we in in good faith believe that such action is necessary to (a) conform to the provisions of the law or comply with legal process served on us; (b) protect and defend our rights or property; or, (c) act in urgent circumstances to protect personal safety of the public.

In case we sell our business or part of it or otherwise reorganize our business, personal data processed by us as a controller may be disclosed to buyers and their advisors in accordance with applicable legislation.

 

SECTION 3 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Our website may also contain links that may direct you away from our site. We are not responsible for the privacy practices of any other websites and encourage you to read their privacy statements.

 

SECTION 4 – SECURITY

We have taken appropriate technical and organizational measures to protect the security of your personal data and to ensure that your choices for its intended use are honoured. We protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction by appropriate technical measures such as firewalls. Personal data is stored in password-controlled servers with limited access granted only to such persons whose work requires the processing or personal data and thus are granted access to the personal data.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 5 – HOW LONG WILL WE KEEP YOUR PERSONAL DATA

The retention time of the collected personal data is subject to the legal basis and processing purpose for which the data were collected. All collected personal data will be retained at least for the period for which the legal basis for processing of personal data applies.

Where the personal data is collected on the basis of an obligation based on applicable law, the retention time of personal data may also be subject to explicit statutory requirement.

We may also retain certain personal data after the termination of the initial processing purpose, should such retention of personal data be necessary to comply with other applicable laws or should LeadDesk need the personal data to establish, exercise or defend a legal claim, on a need to know basis only.

 

SECTION 6 – WHAT RIGHTS DO YOU HAVE?

“Data subject” refers to natural person whose personal data is processed by LeadDesk, i.e. user of LeadDesk’s website.

The data subjects have the right to access the data processed by LeadDesk as a controller and to get incorrect personal data related to them rectified. If you wish to use your right of access or rectification, please proceed as follows.

The request on the use of the right of access or rectification must be in written or in electronic form and be signed, and addressed to the Privacy Compliance Officer mentioned in Section 10 of this Privacy Notice (or, in the event of requests related to the personal data provided through the website’s Careers section, the contact person mentioned in LeadDesk’s Privacy Notice for Job Applicants.). The request shall contain the basic information needed for finding the requested data. After receiving and processing the request, we will send you a copy of the personal data to the data subject by mail or electronically. We reserve the right not to complete the request of the data subject if the request is manifestly unfounded or vexatious. Should the data subject request for multiple copies or should the data subject submit more than one request per year, we may charge the data subject a reasonable fee based on administrative costs for the execution of the request.

You as a data subject also have the right at any time to request us to erase personal data concerning you and processed by us and we are obliged to erase the data if there is no longer a legitimate basis for processing the data. Please note that certain data processed within the may be subject to statutory retention requirements, and regardless of a request of erasure, we cannot erase such data until the end of the statutory retention period.

You as a data subject also have the right to object the processing of your personal data if the data has been processed on the basis of legitimate interest, and we are obliged to stop processing such personal data unless we can demonstrate compelling legitimate grounds for further processing of such personal data.

In addition, you as a data subject have the right to file a complaint with the competent supervisory authority regarding our processing of personal data.

 

SECTION 7 – COOKIES

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or ‘break’ certain elements of the sites functionality.

 

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of our website. Therefore, it is recommended that you do not disable cookies.

 

The Cookies We Set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

From time to time, we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics, which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit, which helps us to understand how we can improve the site for you.

From time to time, we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products, it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites, including Facebook, Twitter and LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

More Information

Hopefully the above description has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information, you can contact our Privacy Compliance Officer mentioned in Section 10 of this Privacy Policy.

 

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Unless otherwise provided in mandatory applicable legislation, we may not personally post changes to this Privacy Notice to the data subjects in person, and therefore we prompt you to check this Privacy Notice from time to time for possible changes.

 

SECTION 10 – QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information on processing of your personal data, you may contact our Privacy Compliance Officer.

Privacy Compliance Officer
c/o LeadDesk Ltd
Address: Hämeentie 19, Helsinki, ES, 00500, Finland
Email: marketing@leaddesk.com