LeadDesk integration for your Zendesk tool
Combine high-quality VoIP calling and answering with customer support.
Engage customers seamlessly and manage all client calls and SMS messages directly in Zendesk.
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Engage customers seamlessly - always
Make and receive calls in Zendesk
When your agent receives an incoming call from a customer, LeadDesk Talk pops up directly in Zendesk and opens a ticket associated with this customer.
Agents can see the full customer history and provide meaningful support from the beginning of each call.Get it now
Follow-up with SMS message after each call
Pre-made SMS templates make it super easy to follow up with customers to provide additional after-call support or a summary of a discussion.
Or, if needed, an agent can write a custom SMS message directly through the app.Install application
Track the entire customer history in one place
All LeadDesk Talk calls and messages are logged into Zendesk automatically, so your agents can get a full view on a customer’s communication history.
You can view and analyze each ticket’s history as well as call recordings if needed.