Integrations | Zendesk

LeadDesk integration for your Zendesk tool

Combine high-quality VoIP calling and answering with customer support.

Engage customers seamlessly and manage all client calls and SMS messages directly in Zendesk.

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Engage customers seamlessly - always

Make and receive calls in Zendesk

When your agent receives an incoming call from a customer, LeadDesk Talk pops up directly in Zendesk and opens a ticket associated with this customer.

Agents can see the full customer history and provide meaningful support from the beginning of each call.

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Follow-up with SMS message after each call

Pre-made SMS templates make it super easy to follow up with customers to provide additional after-call support or a summary of a discussion.

Or, if needed, an agent can write a custom SMS message directly through the app.

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Track the entire customer history in one place

All LeadDesk Talk calls and messages are logged into Zendesk automatically, so your agents can get a full view on a customer’s communication history.

You can view and analyze each ticket’s history as well as call recordings if needed.