Fluentic — Instant multilingual translation for contact centers
Translate voice, chat, email, and SMS conversations in real time, helping agents serve multilingual customers in 80+ languages without switching tools or relying on language-specific teams.
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How Fluentic works
1. Customer contacts you in their native language
2. Messages are translated instantly for your agent
3. Agent replies in their own language
4. The customer receives a clear, natural response in their own language
AI-powered translation for customer conversations
Serve customers in any language
Communicate with customers in 80+ languages - in real time.
Reduce reliance on multilingual teams
Let agents handle conversations across languages without switching tools.
Scale globally with ease
Expand into new markets without language slowing you down.
Support multilingual domestic markets
Communicate with customers in multiple languages - even within the same country.
Fluentic is part of LeadDesk
Together, Fluentic and LeadDesk help customer-facing teams deliver seamless, multilingual experiences at scale. 50+ integrations available.
Plug-and-play
Plug-and-play
Plug-and-play
Designed for real conversations
Instant translation
Translate conversations instantly as they happen – no manual steps.
Keeps conversations natural
Understand the flow of conversations for more natural communication.
Voice, chat, email, and SMS covered
One solution for every customer communication channel.
E-commerce & global brands
Create localized customer experiences at scale.
Secure and trusted
Handles sensitive customer interactions with strong security and privacy standards.
Helping teams work across languages
Customer support teams
Provide consistent support across languages.
Sales and outbound teams
Engage prospects in their own language.
Collections & financial services
Communicate clearly and effectively across markets.
Internal teams
Help internal teams collaborate across languages.
Works across every channel
Chat
Real-time translation for live conversations in tools such as chatbots, Facebook Messenger and WhatsApp.
Handle multilingual emails without switching tools.
Voice
Translate calls as they happen.
SMS
Send and receive messages in any language.
Simply efficient
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Frequently asked questions about Fluentic
What is Fluentic?
Fluentic by LeadDesk is a real-time multilingual translation tool that brings multilingual conversations into your contact center. It lets your team support customers globally without language barriers — across voice, chat, email, and SMS.
How does Fluentic work?
Fluentic follows four steps: the customer contacts you in their native language; messages are translated instantly for your agent; the agent replies in their own language; and the customer receives a clear, natural response in their own language.
How many languages does Fluentic support?
Fluentic supports communication with customers in 80+ languages in real time.
Which channel does Fluentic support?
Fluentic works across chat (including chatbots, Facebook Messenger, and WhatsApp), email, voice, and SMS — giving you one solution for every customer communication channel.
Which tools does Fluentic integrate with?
Fluentic is part of LeadDesk, and it currently has 50+ integrations available. Salesforce and Zendesk are both supported as plug-and-play integrations. A native LeadDesk integration is coming soon.
How much does Fluentic cost?
Fluentic starts from €199 per month.