Call Center Software that Triples the Efficiency of your Outbound Sales

LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line?

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Our call center software features

Make more productive calls

LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode.

Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day.

Learn more about dialer modes

Keep sales campaigns at the tips of your fingers

You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool?

You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimise call center campaigns based on your real-time monitoring or historic reports.

Let agents focus on closing

No more clunky user interfaces or slow loading times. LeadDesk’s agent user interface can be learned in minutes, works lightning fast and removes any distractions. All the features that your agents need are available with just a few clicks.

See what’s truly going on

Monitor your operations in real time. You can see all the live statistics as well as remote listen to any calls. You can even whisper to your agents during calls. Reporting templates and fully customisable reporting tools enable you to stay on top of your call center’s quality and performance.

Learn more about reporting

Scalable cloud call center software

As a cloud solution, LeadDesk works anywhere: from home, the office or a summer cabin. In fact, our customers have onboarded entire remote teams in just one day.

The software is instantly scalable and quick to deploy. New seats can be added with just a few clicks.

LeadDesk also integrates to your existing infrastructure, such as a CRM, with modern API’s.

Learn more about integrations

Get support at your own language

LeadDesk adheres to the regulation in each market ensuring that your business is compliant. Our much appraised customer support is available in your native tongue.

Memberships in local industry organisations help us understand and support your market. As our servers are in Europe your data will not be handled outside of the EU.

Find your local contact

Over 10,000 happy users in call centers around the world

Case study

Ergofit

ERGOFIT, a full-range supplier for the fitness and therapy sector offering equipment for cardio and strength training, exercise systems, and individualized concepts for customized health training and cardiac rehabilitation. Read how they chose LeadDesk to help gain control over their call center operations and increase the call volume.

Read full case study See all case studies

Why should you modernise your operations by choosing LeadDesk?

Control

Build and manage your own campaigns as you best see fit.

Easy-to-use

With a clear user interface, there’s no learning curve.

Smarter calling

Intelligent dialer modes enable your agents to work efficiently.

Transparency

Never lose track of your leads with great reporting tools.

Try it for yourself

If you would rather get a personalized Demo, click here.

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Full list of outbound sales features

Rich dialing features

Choose your dialer mode

Manual & automatic dialer included for all users. Power-, Predictive- and Account dialing available for LD Essential, Advanced and Enterprise customers*.

Automatic call-back

Never miss a call back again. In LeadDesk you can automatically add call backs after each call.

Set your own outbound caller ID

Easily mask your outgoing numbers, to show the number you desire.

Call summary notes

Let your agents make and view notes about your prospects.

Click-to-call

Use LeadDesk Talk to call directly from your CRM, website or even an Excel sheet.

Inbound Call Blending

Blend inbound and outbound calls seamlessly to the agent, regulating outbound call volume based on inbound traffic.

Quality management

Speech-to-text (STT)

Connect to industry-leading STT providers with our API

Call recording

Record entire calls or just the voice receipt.

Call monitoring

Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.

Effective contact management

Customizable call ending reasons

Choose from pre-set call ending reasons or create your own.

Automatic black-list & DNC information

Make sure you never call a contact you’re not supposed to, by automatically integrating with DNC- registers or your own black-lists

Contact history

Display customer interactions, information and comments in the agent or admin menu.

Custom tags

Organize, Search and Label your contacts with custom tags

Custom fields

Edit the contact card with our customizable fields.

Instantly add new leads

Import leads directly to your calling list from e.g. web forms.

Advanced contact list management

Edit, Update or Split your calling list, with just a few clicks.

Easily add phone numbers

Buy new numbers from within LeadDesk and have them activated in the same day.

Reporting

Save and access favourite reports

Easily save and access your favourite reports, without having to recreate all over again.

Build custom reports

Build your own reports by filtering by campaigns, offices, products, queues, etc.

Prebuilt reports

Use our pre-built reports to easily get statistics about your contact lists, agents or channels.

Live dashboard

Customize your dashboard with a large set of pre-defined widgets and real-time stats.

Security / Reliability / Compliancy

SOC 2 & ISO 27001 certified

LeadDesk is independently audited and certified for the highest standards of data security controls and practises in contact center services.

SSL encryption

The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.

Locally compliant

Compliant with local regulations

Reliable hosting

Our wide network of hosts, in several EU countries, ensure high uptime and security.

Local data storage

All our data is stored in the EU, according to EU and GDPR requirements and safety standards.

Custom permissions for teams and roles

Configure dashboards or limit access based on team role or office or IP.

Other

Advanced API

Use our API to customise LeadDesk to do whatever your business needs.

Useful shortcuts

Use predefined short keys or create your own shortcuts to easily access information or set call results.

Easy to use holiday configuration

Set your holiday opening hours and easily edit them months in advance.