OUTBOUND SALES SOFTWARE FOR CONTACT CENTERS

A fast and easy way to increase sales in your contact center

Easy-to-use contact center software enables your agents to rapidly handle calls, data entry and ordering. Real-time reporting keeps you on top of your business at all times.

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LeadDesk makes your contact center run faster

LeadDesk is lightning fast. All you need is a browser and an internet connection to start making calls and sales – for B2C and B2B customers alike. LeadDesk is packed with features that help agents focus on selling more as well as team-leaders stay on top of what is happening.

Easy to use

With a clear user interface, there’s no learning curve

Help readily available 24/7

Should you need help during office hours, our friendly support is there for you. For any production critical emergencies, we always have someone available.

Efficient

An intelligent dialer and a quick interface enable your agents to work efficiently.

Transparent

Never lose track of your leads and agent performance with great reporting tools.

Packed with features to help you grow

Intelligent dialler modes for all your needs

An intuitive system that increases your chance of calling to the right person. Choose between different dialer modes such as Progressive, Preview, Power, Predictive, Account and Click-to-Call.

Automated Lead Handling

Build straightforward workflows for increasing your sales performance.

Stay on track with extensive reporting

Stay on top of your business with call monitoring, live dashboards and compelling reporting tools.

Scales with your business needs

Add or remove seats and features as needed, LeadDesk scales from entrepreneurs to massive call centers.

Case study

Media Telemarketing

A well-functioning contact center software is crucial in Media Telemarketing’s line of business: the software is used throughout the outbound sales process. Good reporting capabilities also play an important role. With LeadDesk Media Telemarketing can easily track KPIs, monitor performance, and improve efficiency.

Read full case study See all case studies

Looking for an inbound sales or customer service solution?

On top of outbound sales, LeadDesk shines in handling multi-channel inbound and customer service.

Explore our inbound sales solution Explore our customer service solution

Full list of outbound sales features

Rich dialing features

Call recording

Record entire calls or just the voice receipt.

Call monitoring

Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.

Choose your dialer mode

Manual & automatic dialer included for all users. Power-, Predictive- and Account dialing available for LD Essential, Advanced and Enterprise customers*.

Automatic call-back

Never miss a call back again. In LeadDesk you can automatically add call backs after each call.

Set your own outbound caller ID

Easily mask your outgoing numbers, to show the number you desire.

Call summary notes

Let your agents make and view notes about your prospects.

Click-to-call

Use LeadDesk Button to call directly from your CRM, website or even a n Excel sheet.

Inbound Call Blending

Blend inbound and outbound calls seamlessly to the agent, regulating outbound call volume based on inbound traffic.

Effective contact management

Automatic black-list & DNC information

Make sure you never call a contact you’re not supposed to, by automatically integrating with DNC- registers or your own black-lists

Contact history

Display customer interactions, information and comments in the agent or admin menu.

Custom tags

Organize, Search and Label your contacts with custom tags

Custom fields

Edit the contact card with our customizable fields.

Instantly add new leads

Import leads directly to your calling list from e.g. web forms.

Advanced contact list management

Edit, Update or Split your calling list, with just a few clicks.

Customizable call ending reasons

Choose from pre-set call ending reasons or create your own.

Easily add phone numbers

Buy new numbers from within LeadDesk and have them activated in the same day.

Reporting

Save and access favourite reports

Easily save and access your favourite reports, without having to recreate all over again.

Build custom reports

Build your own reports by filtering by campaigns, offices, products, queues, etc.

Prebuilt reports

Use our pre-built reports to easily get statistics about your contact lists, agents or channels.

Live dashboard

Customize your dashboard with a large set of pre-defined widgets and real-time stats.

Security / Reliability / Compliancy

SSL encryption

The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.

Locally compliant

Compliant with local regulations

Reliable hosting

Our wide network of hosts, in several EU countries, ensure high uptime and security.

Local data storage

All our data is stored in the EU, according to EU and GDPR requirements and safety standards.

Custom permissions for teams and roles

Configure dashboards or limit access based on team role or office or IP.

Other

Advanced API

Use our API to customise LeadDesk to do whatever your business needs.

Useful shortcuts

Use predefined short keys or create your own shortcuts to easily access information or set call results.

Easy to use holiday configuration

Set your holiday opening hours and easily edit them months in advance.

Advanced IVR Management

Easily route your call to the right agent with our flexible IVR.