Triple Your Outbound Sales Efficiency

Reach the right customers at the right time. Close more, and sell more with LeadDesk for Outbound Sales.

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Outbound Sales with LeadDesk

Choose the Dialer Mode that boosts sales

With 8 different dialer modes available on LeadDesk, you can optimise your calling efficiency. Always get an answer with Predictive Dialer, or choose to tailor your customer experience with Preview Dialer.

Get the full dialer mode comparison

Make your sales campaigns data-driven

Use real-time monitoring and advanced historic reporting to learn from your sales campaign data and build your own optimised campaigns to drive more revenue.

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“With LeadDesk we can contact roughly 10,000 additional customers on a monthly basis”

Rami Santrisi, Project Manager at Telenor

Read the Case Study

Invest in Agent Experience

Start calling in minutes

Easy to learn. Simple to use. Agents can start calling with LeadDesk for Outbound Sales from day one. With zero previous experience.

See the Proof

Train and mentor agents proactively

Live advanced reporting lets you zero in on agents who need more support. Call recording and call whispering means you can help struggling agents shine on the job.

Discover Advanced Reporting

Location and device independent

LeadDesk for Outbound Sales is cloud-based. You can use it in all popular browsers, on any machine, from anywhere with an internet connection. Your agents can work from home, call from the field, or be at the office.

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Over 10,000 contact center agents make sales look easy with LeadDesk every day.

See Why

Automation and Integrations

Stop dividing your business into silos

Integrate LeadDesk for Outbound Sales with your other services via API, from CRMs to order processing software, make sure your sales process is seamless.

LeadDesk is also available for Omnichannel Customer Service, so you can conveniently centralise all customer communication in one place.

Explore available integrations

Get qualified leads with AI Chatbots

Add a lead generation chatbot to your website and qualify visitors with a simple automated conversation. The chatbot sends your leads to the right sales agent, ready for closing the deal.

More about the Lead Generation Chatbot

Security, Compliance, and Support

Secured with SOC 2 and ISO 27001 certification

LeadDesk is independently audited to ensure the highest data security and integrity standards and practises. With SOC 2 and ISO 27001 certification, you can be sure your data in good hands.

What is SOC 2?

Local support, local compliance

Get your questions answered in your language, by a call center expert who knows your country’s standards and your legal obligations for outbound calling. LeadDesk operates locally in eight EU countries.

Book a Demo

GDPR ready

Besides ensuring LeadDesk for Outbound Sales is locally compliant for data processing regulations across the EU, LeadDesk also has features that help you comply with GDPR regulations.

Discover the GDPR Features

See Why LeadDesk is the Perfect Choice for Outbound Sales

LeadDesk for Outbound Sales - Full Feature List

Rich dialing features

Choose your dialer mode

LeadDesk comes with eight different dialer modes, including auto and predictive dialers.

Automatic call-back

Never miss a call back again. In LeadDesk you can automatically add call backs after each call.

Set your own outbound caller ID

Easily mask your outgoing numbers, to show the number you desire.

Call summary notes

Let your agents make and view notes about your prospects.

Click-to-call

Use LeadDesk Talk to call directly from your CRM, website or even an Excel sheet.

Inbound Call Blending

Blend inbound and outbound calls seamlessly to the agent, regulating outbound call volume based on inbound traffic.

Quality management

Speech-to-text (STT)

Connect to industry-leading STT providers with our API

Call recording

Record entire calls or just the voice receipt.

Call monitoring

Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.

Effective contact management

Customizable call ending reasons

Choose from pre-set call ending reasons or create your own.

Automatic black-list & DNC information

Make sure you never call a contact you’re not supposed to, by automatically integrating with DNC- registers or your own black-lists

Contact history

Display customer interactions, information and comments in the agent or admin menu.

Custom tags

Organize, Search and Label your contacts with custom tags

Custom fields

Edit the contact card with our customizable fields.

Instantly add new leads

Import leads directly to your calling list from e.g. web forms.

Advanced contact list management

Edit, Update or Split your calling list, with just a few clicks.

Easily add phone numbers

Buy new numbers from within LeadDesk and have them activated in the same day.

Reporting

Save and access favourite reports

Easily save and access your favourite reports, without having to recreate all over again.

Build custom reports

Build your own reports by filtering by campaigns, offices, products, queues, etc.

Prebuilt reports

Use our pre-built reports to easily get statistics about your contact lists, agents or channels.

Live dashboard

Customize your dashboard with a large set of pre-defined widgets and real-time stats.

Security / Reliability / Compliancy

SOC 2 & ISO 27001 certified

LeadDesk is independently audited and certified for the highest standards of data security controls and practises in contact center services.

SSL encryption

The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.

Locally compliant

Compliant with local regulations

Reliable hosting

Our wide network of hosts, in several EU countries, ensure high uptime and security.

Local data storage

All our data is stored in the EU, according to EU and GDPR requirements and safety standards.

Custom permissions for teams and roles

Configure dashboards or limit access based on team role or office or IP.

Other

Advanced API

Use our API to customise LeadDesk to do whatever your business needs.

Useful shortcuts

Use predefined short keys or create your own shortcuts to easily access information or set call results.

Easy to use holiday configuration

Set your holiday opening hours and easily edit them months in advance.