Make Customer Service Look Easy

Resolve customer issues rapidly and in any channel. LeadDesk for Customer Service is your powerful, cloud-based omnichannel contact center.

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Omnichannel: Serve Customers Everywhere from One Window

Solve customer issues on their preferred channel

Phone, email, chat, Facebook Messenger? It doesn’t matter. You can always answer customers from one place: LeadDesk for Customer Service.

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Personalise your service beyond just knowing names

All customer communication is stored in a single “conversation” feed. You can see past issues at a glance and follow-up, or you can spot related issues from previous conversations and give your customer more relevant support.

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Eliminate Long Wait Times with AI and Automation

Assign relevant agents or schedule callbacks with IVR and ACMD

Make sure your customer always gets connected to a person who can solve their problem without transferring them. Or give customers a callback option in non-urgent cases, no hold music required.

Read the Full Guide to ACMD

Deflect up to 90% of Issues with AI Chatbots

Answer frequent questions before your agents even see them. With a conversational AI chatbot you can reduce queue length, shorten first response time and answer 60-90% of customer issues without agent assistance.

Read a Customer Story

"LeadDesk's chatbot is easy-to-use, can be deployed quickly and does not require technical skills."

Tiina Kurki Senior Vice-President, Pension Services and IT at Varma

Agent Experience and Reporting

Stay on track with real-time reports and queue management

Always be up-to-date on the state of your customer service department with live reports and dashboards. Optimise and balance workloads between agents and queues as situations change to ensure faster response and resolution times.

Read the Reporting Best Practises

Help agents when they need it

Listen remotely to calls and use call whispering to support your agents with challenging cases. Also available for chat and email, so you can assist your teammates in any situation.

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Integrations and Local Support

Works with your other software

LeadDesk for Customer Service is cloud-based, meaning you can use it on any device from anywhere with an internet connection. It features a flexible API so you can connect to and use it with your other solutions.

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Get Support in Your Language

We speak your language. LeadDesk operates in eight European countries and has local support teams for each one, so that you always have help if you need it.

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"Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customize, which significantly improves the efficiency of our operation."

Satu Sekki, Customer Care Team Lead at Edenred

Security and Compliance

GDPR Compliant

LeadDesk for Customer Service is built with GDPR in mind and all servers that handle customer data are located within the EU. LeadDesk also has features to help you comply with data requests.

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SOC 2 & ISO 27001 certified

Independently audited every year under the strict industry standard for data handling and security. If you deal with sensitive customer information, always choose a customer service software provider that has ISAE3000 SOC 2 accreditation.

SOC 2 Explained

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