LeadDesk learning center
Explore the contact center industry with these top-picked research papers, e-books, guides and webinars. All materials are written by industry professionals with deep knowledge in outbound sales, customer support and business automation tools.
Customer service software buyers' guide.
Waste no more time trying to guess which customer service tool would make you serve customers better - here is your customer service software buyers' guide.
Explore the guideOutbound sales software buyers' guide
With this guide, you can choose an outbound sales software that is a 100% fit for your organization.
Explore the guideEverything you need to know about dialer modes
Learn the differences between contact center dialer modes and decide which dialer would work best for your organization.
Read the guideChatbot use cases: 25 real-life examples
Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work! Download the e-book for free.
Get the e-bookLeadDesk VS alternative solutions - the guide
Spreadsheets, shared inboxes, ticketing systems and CRM’s – learn how LeadDesk software compares to them?
Download the guideLeadDesk's five success stories
Learn how LeadDesk helped five different companies to make their operations more cost-effective and transparent.
Read the guideCyber security for contact centers explained
This guide is designed to help you and your team evaluate the cyber security readiness of cloud contact center software.
Learn moreEuropean Contact Center as a Service (CCaaS) market report
Find out the perspectives of the market and what innovations to expect from CCaaS vendors in the upcoming 5 years.
Read the reportLearn more from our blog:
Discover the benefits and drawbacks of outsourcing your call center. Learn how to reduce costs, streamline operations, and improve service quality while considering if it’s the right move for your business.
Discover how AI boosts contact center efficiency and satisfaction! Enhance quality assurance and speed up response times with automated call transcriptions, interaction summaries, sentiment analysis, and personalised sales.
Learn more about how The NIS2 Directive enhances EU cybersecurity with stricter requirements and mandatory incident reporting.
