LeadDesk learning center

Explore contact center industry with these top-picked research papers, e-books, guides and webinars. All materials are written by industry professionals with deep knowledge in outbound sales, customer support and business automation tools.

Customer service software buyers' guide.

Waste no more time trying to guess which customer service tool would make you serve customers better - here is your customer service software buyers' guide.

Explore the guide
Outbound sales software buyers' guide

With this guide, you can choose an outbound sales software that is a 100% fit for your organization.

Explore the guide
Everything you need to know about dialer modes

Learn the differences between contact center dialer modes and decide which dialer would work best for your organization.

Read the guide
Chatbot use cases: 25 real-life examples

Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work! Download the e-book for free.

Get the e-book
LeadDesk VS alternative solutions - the guide

Spreadsheets, shared inboxes, ticketing systems and CRM’s – learn how LeadDesk software compares to them?

Download the guide
LeadDesk's five success stories

Learn how LeadDesk helped five different companies to make their operations more cost-effective and transparent.

Read the guide
Cyber security for contact centers explained

This guide is designed to help you and your team evaluate the cyber security readiness of cloud contact center software.

Learn more
European Contact Center as a Service (CCaaS) market in 2021

Find out the perspectives of the market and what innovations to expect from CCaaS vendors in the upcoming 5 years.

Read the report

Learn more from our blog:

Get Ready for NIS2 Directive: What You Need to Know

Learn more about how The NIS2 Directive enhances EU cybersecurity with stricter requirements and mandatory incident reporting.

Read more
Professional Services at LeadDesk – Integrations and LeadApps

This is part of a series about the various projects LeadDesk’s professional consulting service (PCS) team undertake to build custom functionalities and extensions to our contact center software. Some projects are custom-built for single customers and stay that way, while others are adapted later on for more widespread use (LeadApps).

Read more
Introduction to VoIP – the key technology behind stable, high-quality calls

Using VoIP for calls improves the flexibility, reliability, and cost-effectiveness of your contact center operations. Learn more about VoIP and its benefits.

Read more

Get our latest updates to your inbox