LeadDesk learning center

Explore contact center industry with these top-picked research papers, e-books, guides and webinars. All materials are written by industry professionals with deep knowledge in outbound sales, customer support and business automation tools.

Guide
Customer service software buyers' guide.

Waste no more time trying to guess which customer service tool would make you serve customers better - here is your customer service software buyers' guide.

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Guide
Outbound sales software buyers' guide

With this guide, you can choose an outbound sales software that is a 100% fit for your organization.

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Guide
Everything you need to know about dialer modes

Learn the differences between contact center dialer modes and decide which dialer would work best for your organization.

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E-book
Chatbot use cases: 25 real-life examples

Build your perfect chatbot and amaze customers with these 25 chatbot tactics that work! Download the e-book for free.

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Guide
LeadDesk VS alternative solutions - the guide

Spreadsheets, shared inboxes, ticketing systems and CRM’s – learn how LeadDesk software compares to them?

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Guide
LeadDesk's five success stories

Learn how LeadDesk helped five different companies to make their operations more cost-effective and transparent.

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Guide
Cyber security for contact centers explained

This guide is designed to help you and your team evaluate the cyber security readiness of cloud contact center software.

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​​FROST RADAR™ REPORT
European Contact Center as a Service (CCaaS) market in 2021

Find out the perspectives of the market and what innovations to expect from CCaaS vendors in the upcoming 5 years.

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Learn more from our blog:

Our order confirmation solutions for Outbound sales—which one to choose?

In some countries, phone sales regulations require that orders made from an outbound call must be confirmed in an additional channel. Read what kind of tools we offer for confirming orders and which one would be a best fit for your company.

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High volume call center

See how a high volume call center benefits from replacing a legacy platform with a Contact Center as a Service ((CCaaS) solution.

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Call center manager job description – Consider these 5 qualities when hiring

Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.

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