​​Frost Radar™ Report

European Contact Center as a Service Market in 2021

In 2020, the European CCaaS market attained €920.1 million in revenue, representing a 31.7% increase from 2019. What are the perspectives of the market and what innovations to expect from CCaaS vendors in the upcoming 5 years – find out in this report.

In this report you’ll learn:

The state of CCaaS market in Europe in 2021

The forecasts for the market until 2026

European CCaaS companies overview and comparison

What makes LeadDesk stay above the market’s average over the last few years

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The European CCaaS market comprises more than 150 vendors. These vendors offer solutions to companies across a broad range of verticals, including financial services, healthcare, public sector, energy and utilities, retail, education, and insurance.

Learn how different vendors compare to each other and why LeadDesk stays above the market average. 

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About Frost & Sullivan

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