Quick interface enables your agents to work efficiently.
Smart call distribution among agents means time isn’t wasted on standby.
Our customer support is always within easy reach.
Never lose track of your leads with great reporting tools.
A well-functioning contact center software is crucial in Media Telemarketing’s line of business: the software is used throughout the outbound sales process. Good reporting capabilities also play an important role. With LeadDesk Media Telemarketing can easily track KPIs, monitor performance, and improve efficiency.
Contact Centers are used to abiding by the regulations set by lawmakers and industry groups. However, the conversation will move from simple compliance with privacy regulation towards ethics.
According to our recent survey, agent experience and performance are the biggest business challenges for nearly 50% of the respondents. What can be done to enhance agent experience?
Artificial intelligence, or AI, is the simulation of human intelligence by machines. This includes learning, reasoning and self-correction. AI in the contact center industry is entering a post-hype era, where we are finally seeing real-life examples of what the benefits are. Today, we can already use AI to convert speech to text and analyze the text.