LeadDesk

Super efficient contact center software

Trusted by Industry leaders around Europe

Software behind Sales and Customer Service Superstars

Lightning-fast. Rigid as kryptonite. Fully customisable campaigns, queues, reports and operations. LeadDesk gives your team-leaders and agents the sales and service powers of real superheroes.

Hear every word: high quality audio in over 500 million calls per year

LeadDesk solutions use our own, ultra-strong call infrastructure Contact Center as a Service platform, which guarantees high-quality audio and 99.95% uptime. All of your data is in one location for easy reporting.

Turning regular sales and customer service teams to superstars around the world

1000+ Organizations
20,000+ Happy Agents
500M+ Yearly customer interactions
> 99.95% System uptime
ISO27001 Certified

Built with true understanding of your needs

Our solutions meet the regulation in each market ensuring that both our and your business is compliant. Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU.

Book a meeting with your local expert

Find useful advice from our latest blog posts

EN Blog Posts
Omnichannel vs ticketing system

The times when people contacted customer service using one channel are long gone. Studies show that the majority of people make contact using at least three channels. If the only option you offer is for the customer to send an email and assigning them a ticket, you are most likely missing out on your opportunity to delight your customer

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EN Blog Posts
Customer service SLAs – 5 tips on how to make the most of your service level agreement

Having trouble with the consistency of your customer service? An SLA ensures that the customer service team – outsourced or not – operates with clearly defined targets and metrics that motivate all parties involved to optimize their operations.

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EN Blog Posts
Customer service quality assurance – How to ensure excellent customer service

Wondering how to ensure that your customer service is fine-tuned to leave customers smiling while ensuring operational efficiency? Quality assurance is a key element in the systematic optimization of your operation.

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LeadDesk as an investment

Do you want to invest in LeadDesk?

From our investor pages you can find up-to-date information about LeadDesk as an investment.

For talent

Want to work with us?

Looking for a job in a highly motivated and fast-growing company? If so, find out more about what it’s like to work at LeadDesk.