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An Interactive Voice Response (IVR) system is an answering machine that connects callers to the right person in an organization faster. An IVR achieves this by inviting the caller to input data (hence the word interactive) by either speaking out loud or typing a number on the keypad of their phone. IVR’s are commonly used in customer service.
LeadDesk is ISAE3000 SOC 2 Type I accredited by KPMG. But what does this actually mean for you and why is it important?
Effective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.