LeadDesk

Super efficient contact center software

Trusted by Industry leaders around Europe

Software behind Sales and Customer Service Superstars

Lightning-fast. Rigid as kryptonite. Fully customisable campaigns, queues, reports and operations. LeadDesk gives your team-leaders and agents the sales and service powers of real superheroes.

Hear every word: high quality audio in over 500 million calls per year

LeadDesk solutions use our own, ultra-strong call infrastructure Contact Center as a Service platform, which guarantees high-quality audio and 99.95% uptime. All of your data is in one location for easy reporting.

Turning regular sales and customer service teams to superstars around the world

1000+ Organizations
20,000+ Happy Agents
500M+ Yearly customer interactions
> 99.95% System uptime
ISO27001 Certified
SOC2 Certified

Built with true understanding of your needs

Our solutions meet the regulation in each market ensuring that both our and your business is compliant. Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU.

Book a meeting with your local expert

Find useful advice from our latest blog posts

EN Blog Posts
IVR Script Best Practices โ€“ How would Santa Claus write his IVR?

An Interactive Voice Response (IVR) system is an answering machine that connects callers to the right person in an organization faster. An IVR achieves this by inviting the caller to input data (hence the word interactive) by either speaking out loud or typing a number on the keypad of their phone. IVRโ€™s are commonly used in customer service.

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EN Blog Posts
What is ISAE3000 SOC 2 and why is it important?

LeadDesk is ISAE3000 SOC 2 Type I accredited by KPMG. But what does this actually mean for you and why is it important?

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EN Blog Posts
How to do call center gamification effectively

Effective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.

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LeadDesk as an investment

Do you want to invest in LeadDesk?

From our investor pages you can find up-to-date information about LeadDesk as an investment.

For talent

Want to work with us?

Looking for a job in a highly motivated and fast-growing company? If so, find out more about what itโ€™s like to work at LeadDesk.