The LeadDesk software is very easy to adopt and use. It helps your agents close more by connecting the right person, with the right offer, through the right channel at the right time. The result? More leads closed.Find out more Try it for free
With a clear user interface, there’s no learning curve.
An intelligent dialer and a quick interface enable your agents to work efficiently.
Should you need help during office hours, our friendly support is there for you. For any production critical emergencies, we always have someone available.
Never lose track of your leads and agent performance with great reporting tools.
Self-service is a growing trend driven by both consumer behavior and cost-savings. The relationship between customer service and customer support will strengthen. We will also see the rise of new, highly focused contact centers with expertise to handle demanding cases.
The smart speaker market has been growing by an average of 40% each year. There are more than two million active podcasts. Audiobooks already generate more than a billion in revenue each year. Clubhouse is the hottest social media right now and practically everyone is walking around with headphones over their ears.
2020 suddenly saw millions of people begin working from home full-time. Immediate impacts of the shift were a transition to cloud services. Even as people slowly return to their offices, permanent changes that impact contact centers will remain.
What to do when customers are urged not to visit stores and employees’ salaries are partially dependent on their sales commissions? Companies with physical stores need to find new ways to serve their customers. This is precisely what Telenor stores in Sweden set out to do with LeadDesk.