LeadDesk

Center of Customer Communications

LeadDesk is an easy-to-use and efficient cloud contact center solution

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Trusted by Industry leaders around Europe

Sales
Outbound sales solution that triples your agent efficiency.

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Customer service
Omnichannel customer service system for managing all channels as one.

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"Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customise, which significantly improves the efficiency of our operation"

Satu Sekki, Customer Care Team Lead at Edenred

Read Superhero success stories

Solution behind Sales and Customer Service Superstars

Lightning-fast. Rigid as kryptonite. Fully customisable campaigns, queues, reports and operations. LeadDesk gives your team-leaders and agents the sales and service powers of real superheroes.

Hear every word: high quality audio in over 500 million calls per year

LeadDesk solutions use our own, ultra-strong call infrastructure Contact Center as a Service platform, which guarantees high-quality audio and 99.95% uptime. All of your data is in one location for easy reporting.

Turning regular sales and customer service teams to superstars around the world

1000+ Organizations
20,000+ Happy Agents
500M+ Yearly customer interactions
> 99.95% System uptime
ISO27001 Certified
SOC2 Certified

Built with true understanding of your needs

Our solutions meet the regulation in each market ensuring that both our and your business is compliant. Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU.

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Find useful advice from our latest blog posts

EN Blog Posts
Our order confirmation solutions for Outbound sales—which one to choose?

In some countries, phone sales regulations require that orders made from an outbound call must be confirmed in an additional channel. Read what kind of tools we offer for confirming orders and which one would be a best fit for your company.

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EN Blog Posts
High volume call center

See how a high volume call center benefits from replacing a legacy platform with a Contact Center as a Service ((CCaaS) solution.

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EN Blog Posts
Call center manager job description – Consider these 5 qualities when hiring

Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.

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LeadDesk as an investment

Do you want to invest in LeadDesk?

From our investor pages you can find up-to-date information about LeadDesk as an investment.

For talent

Want to work with us?

Looking for a job in a highly motivated and fast-growing company? If so, find out more about what it’s like to work at LeadDesk.