Center of Customer Conversations

LeadDesk is an easy-to-use and efficient cloud contact center solution

Solution behind Sales and Customer Service Superstars

Lightning-fast. Rigid as kryptonite. Fully customisable campaigns, queues, reports and operations. LeadDesk gives your team-leaders and agents the sales and service powers of real superheroes.

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Outbound sales

Outbound sales solution that triples your agent efficiency.

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Customer service

Omnichannel customer service system for managing all channels as one.

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Hear every word: high quality audio in over 500 million calls per year

LeadDesk solutions use our own, ultra-strong call infrastructure Contact Center as a Service platform, which guarantees high-quality audio and 99.95% uptime. All of your data is in one location for easy reporting.

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Built with true understanding of your needs

OOur solutions meet the regulation in each market ensuring that both our and your business is compliant. Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU.

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"Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customise, which significantly improves the efficiency of our operation"
“LeadDesk’s cloud-based contact centre solution is an excellent fit for dynamic businesses with large contact volumes. LeadDesk has attracted large-enterprise customers and experienced remarkable above-average growth.”
"LeadDesk has been the most pleasant product adoption with the least amount of surprises and downtime. They do not make empty promises, and they have always delivered as expected."

Turning regular sales and customer service teams to superstars around the world

1000+
Organizations
20,000+
Happy agents
500M+
Yearly customer interactions

Find useful advice from our latest releases

Critical Capabilities of a CCaaS Solution: Data Center Design

High-performing, resilient, and scalable data center design is important for modern CCaas software.

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Customer Experience as a Critical Capability in CCaaS

An efficient CCaaS system is a key resource in providing a great customer experience.

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Customer Engagement Center – Cloud-Based Omnichannel Solutions Promote Stronger Customer Experience

See how a cloud-based omnichannel CCaaS solution promotes a better customer experience

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