SOFTWARE FOR OMNI-CHANNEL INBOUND SALES

Close more leads in any channel

Give your agents a seamless and efficient user experience for closing more leads. LeadDesk’s omni-channel inbound software also provides you with thorough reports.

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LeadDesk makes inbound sales smoother and smarter

Offer your customers a smooth experience in every touch point with our efficient sofware. You can easily distribute calls and emails to the right agent based on Interactive Voice Response (IVR) or agent skills. You can even use caller information by integrating LeadDesk with the data in your CRM

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Calls, emails, SMS, chats

Collect all inbound contacts in the same queues to effectively prioritize your agents work.

Intelligent blending

Blend inbound and outbound calls seamlessly to agents to improve their productivity.

Powerful monitoring and reporting

Stay on top of your business with call monitoring, live dashboards and compelling reporting tools.

Case study
City of Oulu

How to act as a city when the government asks everyone over the age of 70 to stay home to quell the COVID-19 crisis? The city of Oulu wanted to help its residents by ensuring their well-being with a massive calling campaign.

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Looking for an outbound sales or customer service solution?

On top of inbound sales, LeadDesk shines in calling out to the right customers and handling a massive number of customer feedback.

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