Close more leads in any channel
Give your agents a seamless and efficient user experience for closing more leads. LeadDesk’s omni-channel inbound software also provides you with thorough reports.
Book a demo
LeadDesk makes inbound sales smoother and smarter
Offer your customers a smooth experience in every touch point with our efficient sofware. You can easily distribute calls and emails to the right agent based on Interactive Voice Response (IVR) or agent skills. You can even use caller information by integrating LeadDesk with the data in your CRM
Book a demoCalls, emails, SMS, chats
Collect all inbound contacts in the same queues to effectively prioritize your agents work.
Intelligent blending
Blend inbound and outbound calls seamlessly to agents to improve their productivity.
Powerful monitoring and reporting
Stay on top of your business with call monitoring, live dashboards and compelling reporting tools.
Case study
Case study: Kinderhilfe Eckental
Data migration can make contact center switching difficult. Read how Kinderhilfe Eckental imported their customer data into LeadDesk’s modern solution.
Looking for an outbound sales or customer service solution?
On top of inbound sales, LeadDesk shines in calling out to the right customers and handling a massive number of customer feedback.
Explore our outbound sales solution Explore our customer service solutionFull list of inbound sales features
Omnichannel
Change channel
Change channel at any point. Got an e-mail? Call them back.
Single contact card for all channels
Have all your customer interactions from different channels in one contact card.
Effective contact management
Customizable call ending reasons
Choose from pre-set call ending reasons or create your own.
Contact history
Display customer interactions, information and comments in the agent or admin menu.
Custom tags
Organize, Search and Label your contacts with custom tags
Custom fields
Edit the contact card with our customizable fields.
Quality management
Call recording
Record entire calls or just the voice receipt.
Call monitoring
Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.
Easy call forwarding
No answer call forwarding
Make sure the customer gets a hold of someone, by forwarding your calls when agents are busy.
Ring groups
With our flexible ring groups, you can easily ring several agents at one time, or in a specific order.
Forward-to-phone
Forward your calls to mobile, to make sure a call never goes unanswered.
Intelligent distribution
Multichannel routing
Messages from all channels will be combined and directed to the agent handling the customer.
Call queues
Build your own queues and messages.
Skills-based routing
Increase your caller satisfaction and first-call-resolution, by matching the caller to the agent with the required skill set.
Intelligent call and message distribution
Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.
Advanced IVR Management
Easily route your call to the right agent with our flexible IVR.
Rich dialing features
Automatic call-back
Never miss a call back again. In LeadDesk you can automatically add call backs after each call.
Call summary notes
Let your agents make and view notes about your prospects.
Inbound Call Blending
Blend inbound and outbound calls seamlessly to the agent, regulating outbound call volume based on inbound traffic.
Reporting
Save and access favourite reports
Easily save and access your favourite reports, without having to recreate all over again.
Build custom reports
Build your own reports by filtering by campaigns, offices, products, queues, etc.
Prebuilt reports
Use our pre-built reports to easily get statistics about your contact lists, agents or channels.
Live dashboard
Customize your dashboard with a large set of pre-defined widgets and real-time stats.
Security / Reliability / Compliancy
SOC 2 & ISO 27001 certified
LeadDesk is independently audited and certified for the highest standards of data security controls and practises in contact center services.
SSL encryption
The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.
Locally compliant
Compliant with local regulations
Reliable hosting
Our wide network of hosts, in several EU countries, ensure high uptime and security.
Local data storage
All our data is stored in the EU, according to EU and GDPR requirements and safety standards.
Custom permissions for teams and roles
Configure dashboards or limit access based on team role or office or IP.
Other
Useful shortcuts
Use predefined short keys or create your own shortcuts to easily access information or set call results.
Set business hours
Easily configure and edit your business hours to suite your needs.
Enhanced caller information
Integrate your CRM with LeadDesk to access customer information, before you answer the call.
Easy to use holiday configuration
Set your holiday opening hours and easily edit them months in advance.
