LeadDesk’s multi-channel software makes it easy to offer a perfect sales experience each and every time.
Try it for freeLeadDesk’s intelligent and fast software helps you offer your customers a smooth experience in every touch point. You can easily distribute calls and emails to the right agent based on Interactive Voice Response (IVR) or agent skills. You can even use caller information by integrating LeadDesk with the data in your CRM.
Try it for freeCollect all inbound contacts in the same queues to effectively prioritize your agents work.
Blend inbound and outbound calls seamlessly to agents to improve their productivity.
Stay on top of your business with call monitoring, live dashboards and compelling reporting tools.
On top of inbound sales, LeadDesk shines in calling out to the right customers and handling a massive number of customer feedback.
Explore our outbound sales solution Explore our customer service solutionUse our API to customise LeadDesk to do whatever your business needs.
The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.
Compliant with local regulations
Our wide network of hosts, in several EU countries, ensure high uptime and security.
All our data is stored in the EU, according to EU and GDPR requirements and safety standards.
Configure dashboards or limit access based on team role or office or IP.
Easily save and access your favourite reports, without having to recreate all over again.
Build your own reports by filtering by campaigns, offices, products, queues, etc.
Use our pre-built reports to easily get statistics about your contact lists, agents or channels.
Customize your dashboard with a large set of pre-defined widgets and real-time stats.
Record entire calls or just the voice receipt.
Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.
Make sure you never call a contact you’re not supposed to, by automatically integrating with DNC- registers or your own black-lists
Manual & automatic dialer included for all users. Power-, Predictive- and Account dialing available for LD Essential, Advanced and Enterprise customers*.
Use predefined short keys or create your own shortcuts to easily access information or set call results.
Never miss a call back again. In LeadDesk you can automatically add call backs after each call.
Display customer interactions, information and comments in the agent or admin menu.
Organize, Search and Label your contacts with custom tags
Edit the contact card with our customizable fields.
Import leads directly to your calling list from e.g. web forms.
Edit, Update or Split your calling list, with just a few clicks.
Easily configure and edit your business hours to suite your needs.
Easily mask your outgoing numbers, to show the number you desire.
Let your agents make and view notes about your prospects.
Choose from pre-set call ending reasons or create your own.
Buy new numbers from within LeadDesk and have them activated in the same day.
Use LeadDesk Button to call directly from your CRM, website or even a n Excel sheet.
Build your own queues and messages.
Blend inbound and outbound calls seamlessly to the agent, regulating outbound call volume based on inbound traffic.
Make sure the customer gets a hold of someone, by forwarding your calls when agents are busy.
Integrate your CRM with LeadDesk to access customer information, before you answer the call.
With our flexible ring groups, you can easily ring several agents at one time, or in a specific order.
Use any of the pre-set call ending reasons, or create your own.
Forward your calls to mobile, to make sure a call never goes unanswered.
Increase your caller satisfaction and first-call-resolution, by matching the caller to the agent with the required skill set.
Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.
Easily route your call to the right agent with our flexible IVR.