Success Stories from LeadDesk Customers
Learn how companies and organisations have increased agent satisfaction, improved operations, and closed more with the help of LeadDesk.
From SMEs to multi-nationals
LeadDesk is used by customers ranging from one-man-shows to 500+ seat enterprises. Contact centers, sales teams and their agents use LeadDesk for inside sales, customer service, telemarketing, telesales, appointment setting, research and debt collection.
We help customers across the UK, Germany, Poland, Spain, India, Sweden, Norway, Denmark, the Netherlands, Belgium, Australia, Malta, Finland, Estonia and Latvia and are continuously expanding to other markets.
In-depth stories
SpangenbergGroep improved operations with LeadDesk through faster project starts, easier multilingual campaigns, and reliable support via a flexible cloud platform.
Eckerö Line improved service with LeadDesk, streamlining communication, enhancing reporting, and boosting call management for efficiency.
Memsa ApS streamlined operations, enhanced efficiency, and revolutionised their outbound sales with LeadDesk’s customizable features and dedicated support.
Learn how Sportsklubben Brann reduced manual support hours while simultaneously boosting customer satisfaction by implementing AI chatbots.
Nordisk Film Cinemas reduced agent load across all channels by 22% thanks to AI Chatbots from LeadDesk.
Pohjanmaan Taksi Oy grew their taxi dispatch center, operating smoothly and efficiently 24/7 with LeadDesk. Read the case study.
SOS Children’s Villages brought improved call tracking and dialer integration into their Salesforce solution with LeadDesk.
Verisure Sverige AB centralises their booking system and improves lead management using LeadDesk for High-Volume Sales.
Discover how Oral Hammaslääkärit Oy enhanced customer service with LeadDesk’s omnichannel solutions, advanced reporting, and system integrations.
UniSport, a Finnish wellness brand, streamlined their customer service efficiency and got better reporting by unifying all channels in LeadDesk’s omnichannel contact center software.
Islab improves customer experience and employee satisfaction by switching to LeadDesk’s modern cloud-based contact center solution, which combines their services into one platform and provides better reporting.
Päijät-Häme’s new cloud-based Nispa Callback Service includes 2-way SMS, and queue prioritisation, to improve service to their residents.
Data migration can make contact center switching difficult. Read how Kinderhilfe Eckental imported their customer data into LeadDesk’s modern solution.
Learn how Be a part use the LeadDesk Contact Center as a Service solution (CCaaS) in the field and at events to serve customers on multiple channels.
Telbes AG has been using LeadDesk’s call and communication centre software for all call centre activities since 2014
Learn how a Finnish media conglomerate autoomates 86% of customer service with LeadDesk’s chatbot and gives customers power to manage their subscriptions automatically 24/7.
A story of how Göteborg Energi automated over 60% of all customer inquiries and made customer service more efficient with LeadDesk’s chatbot.
Finnkino built a chatbot right before COVID-19 lockdowns. Although customers couldn’t attend theatres, they could get their concerns addressed quickly.
Väre easily built a chatbot that connects with visitors on a personal level and gives an amazing customer experience. Find out how in this case study.
Varma’s chatbot deflects 85% of chat conversations from humans and increases chat opening hours by 400% without affecting the quality of customer service.
When COVID-19 hit, Edenred had to find a solution that allows remote work. Read how LeadDesk’s cloud-based customer service software made Edenred’s operation more flexible than ever.
A well-known rehabilitation and gym equipment supplier relies on LeadDesk with their call center operations. Read why ERGOFIT chose LeadDesk and how they increased their call center efficiency in just a couple of weeks.
Sparebanken Vest is the third largest savings bank, and the second oldest bank in Norway. The bank currently has total assets of more than NOK 160 billion and 700 employees. Therefore, it is very important for Sparebanken Vest that they have the best and most efficient solutions, which LeadDesk helps them with.
Saleskitchen, a German company that are experts on first-class customer relationship management in the premium automotive segment. They are happy users of LeadDesk and it has changed their way of working.
What to do when customers are urged not to visit stores and employees’ salaries are partially dependent on their sales commissions? Companies with physical stores need to find new ways to serve their customers. This is precisely what Telenor stores in Sweden set out to do with LeadDesk.
JC Phoner, a Danish company booking qualified B2B meetings set out to find a solution where they can solely focus on booking meetings as efficiently as possible. They found LeadDesk in 2018 and have not looked back ever since.
Telemarketing company Salezure wanted to perfect their flow marketing method by organizing all their sales and marketing channels under one system. Integrating their existing software with LeadDesk has enabled Salezure to scale their operation smoothly. The ambitious company is looking to expand to 14 new countries in the near future.
Finnish telemarketing company Prime Sales set out to change the telemarketing industry and to become an attractive and respectable employer. Prime Sales turned to LeadDesk to provide an easy-to-use software that attracts the best agents and improves their results.
How to act as a city when the government asks everyone over the age of 70 to stay home to quell the COVID-19 crisis? The city of Oulu wanted to help its residents by ensuring their well-being with a massive calling campaign.
SpareBank 1 SR-Bank, formerly Sparebanken Rogaland, is the largest bank affiliated with the SpareBank 1 Group. The bank is headquartered in Bjergsted in Stavanger. SpareBank 1 SR-Bank has more than 300,000 private individuals and companies as customers. The bank has 36 branches from Bergen in the west to Oslo in the east.
A well-functioning contact center software is crucial in Media Telemarketing’s line of business: the software is used throughout the outbound sales process. Good reporting capabilities also play an important role. With LeadDesk Media Telemarketing can easily track KPIs, monitor performance, and improve efficiency.
Vitamail is a Nordic dietary supplement company, which creates, sells and distributes different types of vitamin supplements in the Nordic countries. As per April 2019, they have more than 200.000 customers across the Nordic countries.
4DMC wanted a solution for handling a massive number of calls simultaneously during peak hours. See how they did it with LeadDesk.
A leading European credit management and solutions company Intrum wanted a close partner that could provide local support in the local language. They also needed someone able to answer the data handling and security needs of demanding financial clients. See why they chose LeadDesk.
Manpower wanted to enable remote working, have more flexibility for agents and their devices, reduce outsourced IT, and widen the available pool of “super agents.” More flexible billing and recovering the physical space taken up by legacy hardware were also factors in why they chose LeadDesk.
Fjordkraft’s unique approach includes custom reports that support regular market temperature readings and help the team focus on win backs.
Customers across Europe in every sector
Major magazine publisher
We work with the leading magazine publisher in the Nordic and Baltic market area. Tele-sales activities are carried out by more than 500 agents. LeadDesk is used by various outsourced companies that run their telesales activities. The client, outsourcers and agents value LeadDesk’s light installation process. Our VoIP/GSM telephony options, intuitive ordering routines and easy multi-site data monitoring are also popular. For head office, LeadDesk makes managing different campaigns straightforward.
Global business information group
This blue-chip customer has operations in 17 countries across Europe. B2B telesales and inside sales operations are in several smaller units of 1-20 agents each. The customer’s products vary from business directory services to debt information and marketing services. The common denominator is that all campaigns have short sales cycles. The customer values being able to easily monitor multiple teams. The sales teams use a mix of lead data. LeadDesk Software keeps the agent experience consistent and highly efficient.
Small telesales and telemarketing company
A family-owned B2C telesales and telemarketing company, specializing in electricity contracts and mobile plans, and charity fund-raising. The firm grew from the founders and two part-time agents to twenty agents in under a year.
Appointment setting and sales consultation firm
A B2B meeting booking specialist. The company has 5-10 agents and enjoys LeadDesk’s flexibility and scalability. They use LeadDesk for their own appointment setting operations, and they have recommended LeadDesk to some of their consulting clients for more active and systematic customer outreach.
