Find inside stories on how businesses large and small have increased the satisfaction of their agents, improved their operations and closed more with the help of LeadDesk.
LeadDesk is used by customers ranging from one-man-shows to 500+ seat enterprises. Contact centers, sales teams and their agents in every industry sector are using LeadDesk for inside sales, customer service, telemarketing, telesales, appointment setting, research and debt collection.
We currently have customers in e.g. the UK, Germany, Poland, Spain, India, Sweden, Norway, Denmark, the Netherlands, Belgium, Australia, Malta, Finland, Estonia and Latvia and are continuously expanding to other markets.
What to do when customers are urged not to visit stores and employees’ salaries are partially dependent on their sales commissions? Companies with physical stores need to find new ways to serve their customers. This is precisely what Telenor stores in Sweden set out to do with LeadDesk.
JC Phoner, a Danish company booking qualified B2B meetings set out to find a solution where they can solely focus on booking meetings as efficiently as possible. They found LeadDesk in 2018 and have not looked back ever since.
Telemarketing company Salezure wanted to perfect their flow marketing method by organizing all their sales and marketing channels under one system. Integrating their existing software with LeadDesk has enabled Salezure to scale their operation smoothly. The ambitious company is looking to expand to 14 new countries in the near future.
Finnish telemarketing company Prime Sales set out to change the telemarketing industry and to become an attractive and respectable employer. Prime Sales turned to LeadDesk to provide an easy-to-use software that attracts the best agents and improves their results.
How to act as a city when the government asks everyone over the age of 70 to stay home to quell the COVID-19 crisis? The city of Oulu wanted to help its residents by ensuring their well-being with a massive calling campaign.
SpareBank 1 SR-Bank, formerly Sparebanken Rogaland, is the largest bank affiliated with the SpareBank 1 Group. The bank is headquartered in Bjergsted in Stavanger. SpareBank 1 SR-Bank has more than 300,000 private individuals and companies as customers. The bank has 36 branches from Bergen in the west to Oslo in the east.
A well-functioning contact center software is crucial in Media Telemarketing’s line of business: the software is used throughout the outbound sales process. Good reporting capabilities also play an important role. With LeadDesk Media Telemarketing can easily track KPIs, monitor performance, and improve efficiency.
Vitamail is a Nordic dietary supplement company, which creates, sells and distributes different types of vitamin supplements in the Nordic countries. As per April 2019, they have more than 200.000 customers across the Nordic countries.
4DMC wanted a solution for handling a massive number of calls simultaneously during peak hours. See how they did it with LeadDesk.
A leading European credit management and solutions company Intrum wanted a close partner that could provide local support in the local language. They also needed someone able to answer the data handling and security needs of demanding financial clients. See why they chose LeadDesk.
Manpower wanted to enable remote working, have more flexibility for agents and their devices, reduce outsourced IT, and widen the available pool of “super agents.” More flexible billing and recovering the physical space taken up by legacy hardware were also factors in why they chose LeadDesk.
Fjordkraft’s unique approach includes custom reports that support regular market temperature readings and help the team focus on win backs.
We work with the leading magazine publisher in the Nordic and Baltic market area. Telesales activities are carried out by more than 500 agents. LeadDesk is used by various outsourced companies that run their telesales activities. The client, outsourcers and agents value LeadDesk’s light installation process. Our VoIP/GSM telephony options, intuitive ordering routines and easy multi-site data monitoring are also popular. For head office, LeadDesk makes managing different campaigns straightforward.
This blue-chip customer has operations in 17 countries across Europe. B2B telesales and inside sales operations are in several smaller units of 1-20 agents each. The customer’s products vary from business directory services to debt information and marketing services. The common denominator is that all campaigns have short sales cycles. The customer values being able to easily monitor multiple teams. The sales teams use a mix of lead data. LeadDesk Software keeps the agent experience consistent and highly efficient.
A family-owned B2C telesales and telemarketing company, specializing in electricity contracts and mobile plans, and charity fund-raising. The firm grew from the founders and two part-time agents to twenty agents in under a year.
A B2B meeting booking specialist. The company has 5-10 agents and enjoys LeadDesk’s flexibility and scalability. They use LeadDesk for their own appointment setting operations, and they have recommended LeadDesk to some of their consulting clients for more active and systematic customer outreach.