Integrations | Pipedrive

LeadDesk Talk CTI for Pipedrive

Bring the powerful features of a cloud contact center to your Pipedrive account so agents can make and receive calls with LeadDesk Talk.

This CTI for Pipedrive includes click-to-call, inbound caller matches, SMS follow-up and logs communication history in your Deal or Contact records so you can give customers a more personalised experience.

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Crystal-Clear Customer Calls

Powerful outbound and inbound calling for Pipedrive

Make outbound calls and receive inbound calls directly in Pipedrive with LeadDesk Talk.

Customer phone numbers are pre-populated in the dialer for you. Simply click to call and start talking to your customers.

Agents can also manually enter phone numbers to call and create new contacts if there’s no match in Pipedrive.

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Send text messages right with LeadDesk Talk from Pipedrive

Easily send SMS follow-ups and SMS order confirmations after each customer call.

Agents may choose from a set of pre-made message templates or write their own message for the customer.

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Seamlessly integrated with Pipedrive

All LeadDesk Talk calls and messages are logged in the customer profile or deal information in Pipedrive so your agents can see call status, length, related tickets, call reasons and dispositions.

Call recordings can also be accessed when needed.

Some of LeadDesk Talk features:

True 2-way VoIP

Serve all leads smartly: when a lead calls you back, they will always be connected to the same agent for better customer experience.

Click-to-call dialer mode

You can dial numbers directly from any website, spreadsheet or a CRM with this automated dialer mode.

Automated SMS messaging

Send follow-up text messages and SMS confirmations with no hassle right after the call.

Deal or contact level logging

See all client or deal information and communication history in the same place in Pipedrive.

Give customers fast, meaningful experiences with LeadDesk Talk for Pipedrive.

Unlock your agents’ full potential with a powerful integrated contact center tool for inbound and outbound calling right from Pipedrive.

Book a demo call Open Pipedrive Marketplace