LeadDesk for public sector

Inbound and outbound contact center solution for public sector

Your revolutionary tool for outbound sales and customer service in the Public sector.

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Over 10,000 professionals daily hit their targets using LeadDesk software

LeadDesk for customer service
Support every customer on a channel of their chioce

Answer every customer inquiry, route calls to the right agent based on the request, easily log and manage callbacks when the line is full. LeadDesk helps you make every customer happy. Always.

Augment your customer service
LeadDesk for outbound calling
Triple the efficiency of your outbound calling

Get in touch with the right people easily and keep your agents talking with customers more while LeadDesk software takes care of all the "boring" stuff. 

Boost your outbound calling

Increase contact center capacity your way

Close more deals and make every customer loyal - we'll help you achieve both.

Build client loyalty

Your customers get the service they deserve while your employees get to concentrate on their core work - isn't it the best way to grow sustainable business?

Save time and money

No more jumping from one application to another or manually calling your customer base! LeadDesk removes any distractions at work.

Be calm in crisis

With smart call routing, easy-to-use callbacks, advanced reporting and our experts always ready to help you can stay calm in any situation.

Increase work effectiveness

Our outbound calling platform and dialer modes enable your agents to go from 40 calls per day to 120 calls per day.

"There has been a lot of positive feedback on the use of the software, and LeadDesk’s system has made calling much easier and faster"

Lotta Löfberg, Service Manager at the City of Oulu

Read the City of Oulu case study

A quality solution, specially tailored for the needs of Public sector

Public sector is a crucial industry that should always be on call to receive both urgent and non-urgent contacts.

LeadDesk provides municipalities and public sector companies across Nordics with solutions to manage all customer inquiries in one place, receive client calls, launch callback services, and improve their workforce management. This lets them build customer loyalty and removes any distractions for the agents.

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Easy to use

With an intuitive interface, your agents can start using LeadDesk from the day one.

Transparent

Never lose track of your customers and agent performance with real-time reporting.

Fully customizable

Let every department or agent customize the user interface to fit their needs.

Integration capabilities

With a well-documented open API you can integrate LeadDesk software into virtually any system you use.

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FAQ: LeadDesk for the Public sector

What can I use LeadDesk software for?

Organizations from the public sector use LeadDesk contact center software to get in touch with their contact base, organize callback services, and provide truly omnichannel customer support. You can start by using LeadDesk for some of your business needs and then expand to other areas of customer communication.

What channels do you support?

We are a truly omnichannel solution that supports calls, e-mails, SMS, Facebook Messenger, and a webchat. Switching between channels is effortless, and all customer communication history is collected in one view. Read more about supported channels.

What about privacy, security, and GDPR compliance?

LeadDesk is independently audited and certified for the highest standards of data security controls in contact center services (SOC 2, ISO 27001). All data is stored in the EU, according to the GDPR requirements and safety standards.

What is your pricing model?

We have different pricing tiers depending on your needs and use cases for the software. The best way to know what LeadDesk would cost for your company is to have a call with one of our experts. Book a call today!