Your revolutionary tool for outbound sales and customer service in the Public sector.Get started
Answer every customer inquiry, route calls to the right agent based on the request, easily log and manage callbacks when the line is full. LeadDesk helps you make every customer happy. Always.Augment your customer service
Get in touch with the right people easily and keep your agents talking with customers more while LeadDesk software takes care of all the "boring" stuff.Boost your outbound calling
Close more deals and make every customer loyal - we'll help you achieve both.
Your customers get the service they deserve while your employees get to concentrate on their core work - isn't it the best way to grow sustainable business?
No more jumping from one application to another or manually calling your customer base! LeadDesk removes any distractions at work.
With smart call routing, easy-to-use callbacks, advanced reporting and our experts always ready to help you can stay calm in any situation.
Our outbound calling platform and dialer modes enable your agents to go from 40 calls per day to 120 calls per day.
Lotta Löfberg, Service Manager at the City of OuluRead the City of Oulu case study
Public sector is a crucial industry that should always be on call to receive both urgent and non-urgent contacts.
LeadDesk provides municipalities and public sector companies across Nordics with solutions to manage all customer inquiries in one place, receive client calls, launch callback services, and improve their workforce management. This lets them build customer loyalty and removes any distractions for the agents.Book a demo now
With an intuitive interface, your agents can start using LeadDesk from the day one.
Never lose track of your customers and agent performance with real-time reporting.
Let every department or agent customize the user interface to fit their needs.
With a well-documented open API you can integrate LeadDesk software into virtually any system you use.
Organizations from the public sector use LeadDesk contact center software to get in touch with their contact base, organize callback services, and provide truly omnichannel customer support. You can start by using LeadDesk for some of your business needs and then expand to other areas of customer communication.
We are a truly omnichannel solution that supports calls, e-mails, SMS, Facebook Messenger, and a webchat. Switching between channels is effortless, and all customer communication history is collected in one view. Read more about supported channels.
LeadDesk is independently audited and certified for the highest standards of data security controls in contact center services (SOC 2, ISO 27001). All data is stored in the EU, according to the GDPR requirements and safety standards.