The LeadDesk Markup Language
LeadML can be used to define process flows for incomming calls, extending the LeadDesk Flow-tool.
With the flow tool you can forward any incoming call to your own LeadML URL, which can then process the call onward: play a message, prompt the caller any any number of different actions.
For example this example will play a message to the caller:
<?xml version="1.0" encoding="UTF-8"?> <Response> <Say>Starting in</Say> <Pause lenght="1"/> <Say>3</Say> <Pause lenght="1"/> <Say>2</Say> <Pause lenght="1"/> <Say>1</Say> <Pause lenght="1"/> <Say>Start</Say> </Response>
LeadML also provides a Twilio TwiML(r) compatible interface for the most used features on TwiML. This is provided by a TwiML compatible subset of XML schema.
The following commands are compatible with the TwiML specification:
Say – To generate text-to-speech to caller
Play – To play an audio file from a given URL to the caller
Number – To forward the call to an agent, LeadDesk Queue or a PSTN number
Gather – To collect a digits from the caller
Hangup – To hangup the call
Redirect – To redirect the caller to a different LeadML document
Pause – To pause the call for a given time
Reject – To terminate a call without answering it
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