Agent Overview Report
This report is an alternate version on Standard Agent Performance report, where this report focuses on the statistics per agent, per campaign.
Free
This report is meant for OMNI agents and will show on the agent’s main page when logged in.
The report shows detailed information about which agents are serving what queue, and what status they are in.
This will help the agents see if, for instance, they can take a break at the moment if there’s enough agents available in their queue.
This report refreshes every second.