Inbound reports
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AVI report
Free
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Inbound Cluster Report
Inbound cluster Report
Free
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Inbound calls - within office hours (90s)
The inbound calls report (90s) shows the performance of inbound calls full days,…
Free
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Inbound calls - within office hours (60s)
The inbound calls report (60s) shows the performance of inbound calls full days,…
Free
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Inbound calls - within office hours (30s)
The inbound calls report (30s) shows the performance of inbound calls full days,…
Free
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New Inbound Assignment Report
New Inbound assignment report. Shows detailed rates per inbound queue.
Free
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Inbound agent report
Inbound agent report Shows statistics per agent on how they've managed inbound calls.
Free
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Inbound Assignment Report
Inbound assignment report Shows detailed rates per inbound queue.
Free
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Inbound calls – within queue’s opening hours
This report gives you access to calls that land at your inbound line…
Free
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Advanced Flows
Admins: Build advanced omnichannel routing for inbound calls, SMS, e-mail and chat from…
55€ /month
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Agent (Queue) Status DE
This report is perfect for showing live data to your agents and managers,…
Free
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Agent (Queue) Status EN
This report is perfect for showing live data to your agents and managers,…
Free
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Queue KPI report
The queue KPI report gives you and overview of how you’re handling your…
Free
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Inbound statistics report
The Inbound statistics report gives you an overview of how well you’re handling…
Free
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Inbound email SLA report
The inbound email SLA report will expand the inbound email agent report by…
Free
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Inbound email agent report
The inbound email agent report will help you access information about how well…
Free
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Calls by inbound queue
On top of showing your answer rate and time in queue, you’ll also…
30€
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Queue SLA Report
The queue SLA report will help you get a full overview of how…
Free
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Queue Failed Calls Report
With the queue failed calls report you’ll manage to get a clear overview…
Free
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Inbound calls - within office hours (10s)
The inbound calls report (10s) shows the performance of inbound calls full days,…
Free