Omni reports
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Agent Efficiency Report
Report allows to track agent activity in calls, webchat and emails. Report shows…
Free
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Inbound assignment report - Messages agents
This report gives an overview of a OMNI queue and how messages are…
Free
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Inbound assignment report - Messages
This report gives an overview of a OMNI queue and how messages are…
Free
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New Inbound Assignment Report
New Inbound assignment report. Shows detailed rates per inbound queue.
Free
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Inbound agent report
Inbound agent report Shows statistics per agent on how they've managed inbound calls.
Free