Inbound assignment report – Messages agents

Free

This report gives an overview of a OMNI queue and how messages are handled.

Data include: Number of offered messages, processing time statistics of message in an OMNI queue.
This report is similar to “Inbound assignment report – Messages”, but data is shown on per agent, rather than per OMNI queue.

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Description

This report gives an overview of a OMNI queue and how messages are handled.

Data include: Number of offered messages, processing time statistics of message in an OMNI queue.
This report is similar to “Inbound assignment report – Messages”, but data is shown on per agent, rather than per OMNI queue.