Publish expired callbacks
In case an agent is not online and a callback has expired (calling time is due), this feature moves the expired callback(s) to the public callbacks, allowing other agents to pick them up. Should the agent come online, the callbacks will be moved back instantly.
Free
In case an agent is not online and a callback has expired (calling time is due), this feature moves the expired callback(s) to the public callbacks, allowing other agents to pick them up. Should the agent come online, the callbacks will be moved back instantly.