Publish expired callbacks

Free!

In case an agent is not online and a callback has expired (calling time is due), this feature moves the expired callback(s) to the public callbacks, allowing other agents to pick them up. Should the agent come online, the callbacks will be moved back instantly.

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Description

In case an agent is not online and a callback has expired (calling time is due), this feature moves the expired callback(s) to the public callbacks, allowing other agents to pick them up. Should the agent come online, the callbacks will be moved back instantly.