Queue Failed Calls Report

With the queue failed calls report you’ll manage to get a clear overview of possible issues in your inbound queues.

The report will provide you with detailed information about inbound calls, that did not connect to your agents. The report can be sorted into the following columns:
phone number | inbound queue | calling time | time in queue | call diverting to agent failed | call made outside of service time.

By constantly monitoring your inbound queues for issues, you’ll be able to be proactive, and solve issues before they escalate.