Predictive Dialer

LeadDesk Predictive Dialer is for all call centers and sales teams that want to increase their call rates and sales.
Our predictive tool learns to predict when an agent is going to end a call and become available. It adjusts the subsequent dialing rate accordingly. LeadDesk’s predictive dialer is fast and intuitive for admins to monitor and adjust.

With our outbound predictive app, you can:

• Set up predictive calling quickly and easily
• Minimize drop rates
• Reduce agent idle time
• Increase hourly call time
• Comply with your local regulatory framework via the clear target drop out rate selector

LeadDesk’s Predictive Engine is optimized for low-cost VoIP calls. It is also the easiest predictive dialer to use on the market.
The LeadDesk Predictive Dialer is built on LeadDesk’s new Predictive Engine. LeadDesk developed unique algorithms, specifically designed for smaller teams. Our Predictive Engine analyzes agent call time, average call time, drop rate and free agent status to optimize contact ratios and take agent productivity to new highs.

Note: Requires 10 agents or more.

Find the predictive dialer in the submenu of the overview tab named “Call Robots”. You can choose to activate predictive dialer for different campaigns. See detailed documentations of how to use it on support.leaddesk.com.