AI Dialer

AI Dialer is the next-generation dialing solution designed to intelligently predict agent availability and optimise call flow in real-time. Powered by advanced algorithms, it outperforms traditional predictive dialers by dynamically adjusting to your agent count, ensuring maximum efficiency with minimal call drops.

Key Benefits

• Proven Agent Productivity Booster: AI Dialer brings 29% more connected calls and 51% more completed calls than other predictive dialer solutions.
• Works Even with Fewer Agents: The AI algorithms optimise calling efficiency even in small teams, as few as three agents.
• Lower Drop Rates: AI Dialer continuously makes intelligent adjustments based on agent availability.

Key Features

• Smart Agent Prediction: No more sluggish responses in low-agent scenarios. AI Dialer gradually adjusts call predictions as agent availability changes, eliminating inefficiencies, even in call centers with as few as three agents.
• Real-Time Call Optimisation: AI Dialer automatically disconnects outgoing calls to prevent drops if agents become unavailable, but only after the call has rung sufficiently long enough to ensure customer satisfaction.
• Adaptive Speed Control: The system automatically regulates dialing speed based on a target drop rate, ensuring smooth operations even with smaller answer rates, down to 10%.

Why Choose AI Dialer?

• Autonomous & Efficient: Just set it up and let AI Dialer manage your calls. It optimises dialing speed and reduces agent idle time by initiating calls before agents are available, unlike power dialers.
• Precision Predictive Control: AI Dialer minimises deviations from the target drop rate, delivering more consistent performance than other predictive systems.
• Reliable in Low-Agent Scenarios: Unlike traditional systems that struggle when agent numbers dip, AI Dialer performs efficiently even with smaller teams, ensuring minimal disruption to your workflow.

Designed for Maximum Uptime

With AI Dialer, you’ll experience fewer drops and better performance, even in fluctuating work environments. However, note that if call statistics like ring times or answer rates change dramatically during the day, predictions may be impacted.

Upgrade Your Call Center Today!

Enhance your team’s productivity and streamline call management with AI Dialer. Activate now and transform your call center’s performance with intelligent, autonomous control.