AI Transcriber

AI Transcriber converts call recordings into precise text formats, empowering teams with seamless access to phone conversations directly in the LeadDesk admin interface. Whether for quality control, training, or strategic planning, AI Transcriber saves time by allowing users to read or listen only to the most relevant parts of a conversation. LeadDesk offers basic level transcriptions for free for all customers.

Core Features included in your LeadDesk service:

• Easy-access call transcriptions: View conversations in text form while listening to recordings.
• Advanced search: Select any call segment from the transcript and replay the exact portion of the recording.
• Efficiency boost: Skip unnecessary details by targeting key parts of the call for closer inspection.

Upgrade to full version to enjoy better transcription quality, fast availability and stereo transcriptions.

Full Version Features

• High quality transcriptions: Enjoy the best transcription quality utilising the latest AI models.
• Fast availability: Transcribed calls are available only a moment after the call has ended.
• Stereo transcriptions: Easily see what has been said by agent or customer with colour-coded dialogue.

Why Choose AI Transcriber?

✔ Save time and increase productivity with instant access to call transcripts.

✔ Identify training needs easier than listening to calls.

✔ Cut up to 50% from time spend in QA compared to listening to calls.

For added value, pair AI Transcriber with AI Call Summariser. AI Call Summariser converts full transcripts into concise and easy-to-read summaries, and can be customised to give insights on what is important in your sales or customer service operations. It’s the easiest way to capture the essence of any conversation, stay on top of customer interactions and make quality assurance and compliance efficient.