Description
Build a routing tree customized for your company!
Drag and drop applets building branches to direct calls and messages into different queues or agents. The routing tree advances by the rules you set with multiple fail-over options.
Greet your customers with music, your recorded audio, or write a text for our robot to turn into speech. You can inform customers for example about your opening hours, issues on service, or other available customer service channels. With the interactive menu tool, your customers can choose the service they want by pressing numbers on their phone when calling; choose languages, services, or giving other information. You can also use the caller’s phone number for routing, making it possible to direct high-value customers to a priority queue.
For messages, you can use a similar question reply model as traditional IVR. The routing can also be based on the message content of an SMS or an e-mail.
Read more about building your IVR here: https://leaddesk.com/ivr/
Information about ACD/ ACMD: https://leaddesk.com/ACMD
