Agent can set activity and campaign in away tab

Free!

This feature will add an option to the agent's Away page, allowing him/her to set an activity reason, showing to the agent “why” the agent is not available. A good example of this would be a meeting or training.

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Description

This feature will add an option to the agent’s Away page, allowing him/her to set an activity reason, showing to the agent “why” the agent is not available per campaign. This is useful for splitting time spend in the “away” tab per campaign, allowing you to allocate costs in a better fashion.