Inbound assignment report – Messages agents
This report gives an overview of a OMNI queue and how messages are handled.
Data include: Number of offered messages, processing time statistics of message in an OMNI queue.
This report is similar to “Inbound assignment report – Messages”, but data is shown on per agent, rather than per OMNI queue.
Free
This report gives an overview of a OMNI queue and how messages are handled.
Data include: Number of offered messages, processing time statistics of message in an OMNI queue.
This report is similar to “Inbound assignment report – Messages”, but data is shown on per agent, rather than per OMNI queue.