Points for reasons

Free!

This feature allows you as the admin to allocate points to a call ending reason used. This is quite useful if you have an environment where “Deal” is not the only end result, or if you want to rank an agent’s behaviour based on the results obtained.

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Description

This feature allows you as the admin to allocate points to a call ending reason used. This is quite useful if you have an environment where “Deal” is not the only end result, or if you want to rank an agent’s behaviour based on the results obtained.