Remote Listener

210€/month

Access call listening, live whisper and join calls directly from the Admin panel. Essential tool for quality control, call monitoring and coaching.

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Description

Improve your customer service and help your agents perform better!

LeadDesk Remote Listener with Live Whisper is a call monitoring and two-way audio tool that is essential for all contact centers. Listen, whisper, and take part in calls together with your agents.

With LeadDesk Remote Listener, you can:

  • Watch your active agents and their call status
  • Listen in to a specific agent’s call
  • Activate two-way audio and give your agent direct prompts and advice
  • Improve your call effectiveness and agent performance
  • Instantly access to Live Whisper

The Remote Listener is quick and simple to set up, and you can access it easily from your Admin panel.
It works in a single window with clear visual indicators that show which Agent you are monitoring and how. You can monitor Agents using any calling method.

Additional information

Installation

Request activation now to add to your Admin panel.

If you are using a GSM modem or your own SIP accounts, you'll need to use an application-based version of Remote Listener instead of the default browser-based. To get the application-based version, request activation and contact our Support for further installation instructions.

Please note that with the application-based Remote Listener, you need to be on the same IP address as the agent you want to listen.

Support

support@leaddesk.com