Improve your customer service and help your agents perform better!
LeadDesk Remote Listener with Live Whisper is a call monitoring and two-way audio tool that is essential for all contact centers. Listen, whisper, and take part in calls together with your agents.
With LeadDesk Remote Listener, you can:
- Watch your active agents and their call status
- Listen in to a specific agent’s call
- Activate two-way audio and give your agent direct prompts and advice
- Improve your call effectiveness and agent performance
- Instantly access to Live Whisper
The Remote Listener is quick and simple to set up, and you can access it easily from your Admin panel.
It works in a single window with clear visual indicators that show which Agent you are monitoring and how. You can monitor Agents using any calling method.