Description
LeadDesk Chat is a straightforward communications tool for agile and responsive call centers. It speeds up the communication in sales and customer service teams. LeadDesk Chat has been updated with the new Chat Settings tab in the admin panel that enables you to manage chat permissions. This is your instant messaging tool in the familiar form of an in-window-chat. Fewer clicks and faster replies will improve your agent’s productivity.
With our easy-to-use chat app, you can:
- Instantly see which agents and admins are logged in
- Chat via a familiar social-network-style chat window: admin with agent, agent with agent and admin with admin
- Share best practice, solve issues, and offer advice with your online colleagues
- Use the new Chat Settings feature to manage permissions and e.g. disable agent-to-agent chat
- Improve your team’s communications and results
Tutorial
Once it’s activated you will get a chat box in the bottom right corner of your screen. It shows available agents and admins in your company. You just click on a name to start chatting.
