Harness the know-how of your specialists in the field and connect your mobile workforce to LeadDesk. LeadDesk Mobile expands queues with mobile agents by directing inbound calls to mobile numbers over telephone networks, no mobile app needed.
Transfer calls to mobile
Don’t let any of your customer calls go unanswered. Transfer calls to mobile and let your employees serve the customers from anywhere.
Add mobile workers to your inbound call flows
Use LeadDesk’s powerful ACD to route the right calls to the right people in your organization – desk or mobile. The Mobile type for agent behaves in the same way as the other agent types (skills, rights, campaigns, queues…) and can be added to the same queues as them.
Classify mobile calls with call dispositions
Collect the valuable call data from mobile calls as well. After a call, the agent receives an SMS link to a mobile-friendly web page where the call ending reason can be set with comments.
Reports and recordings from mobile calls
Get insights from customizable dashboards, reports, and recordings, the same way as with the other agent types.