QualityDesk

Ultimate quality assurance and coaching leadership software

QualityDesk founders have worked in the contact center industry for over 40 years. In this time, one of the most common issues is the lack of knowledge about the quality of customer interactions and management.

Quality assurance is mainly done in spreadsheets and leadership in Word documents.  No one really knows the actual state of management in an organisation or why employees are unhappy and turnover is so high.

QualityDesk software is made to give you solutions on each issue mentioned above and much more!  With QualityDesk, you’ll never leave your agents on their own, and they are included in developing the quality and leadership with the supervisors.

QualityDesk is a comprehensive tool for implementing and continuing a coaching leadership culture. Leaders can use QualityDesk to coach managers. Managers can coach team leaders, and team leaders can coach agents. Directors and HR can follow the whole organisation’s leadership in real-time.

Implementing QualityDesk in your organisation is easy. The software is so easy to use that users only need 30-minute of training.

Key features:

• Build quality scorecards quickly and modify them as the quality improves or your targets or goals change.
• Build coaching forms and scripts to help leaders, managers, and team leaders coach the subjects that really matter. Modify them easily in minutes, for example, if the strategy changes.
• Real-time reporting, feedback, and follow-ups on developing targets.
• Visual reports for the quality and the development of an agent, team, unit, and country.
• The software works in Finnish, English, Swedish and Spanish.

Contact your Account Manager or book a demo to learn more and activate!