SMS Order Confirmation
SMS Order confirmation allows the customer to quickly confirm orders through SMS. You can automatically send a SMS to the customer depending on the call-ending reason and request a confirmation for an order. Notice: To use the SMS Order Confirmation, you must have a 2-way SMS number set up.
In some countries, phone sales regulations require orders to be confirmed in an additional channel to the conversation on the phone after the call has ended.
Send automatised 2-way order confirmation SMS messages to your customers after every order made from a call.
Automate SMS messages to be sent depending on the call-ending reason, and request a confirmation for an order. SMS Order confirmation allows the customer to confirm orders through SMS quick and easy.
No manual work needed
- Avoid Agents having to manually send out order confirmation messages
- No need to check all the customer replies and update the order status for them manually
- No need to go through the not confirmed orders and re-sending requests
- Bulletproof: no SMS forgotten to send, orders not updated or left hanging
- Assure the correct content for every SMS message
Natively integrated into LeadDesk
- Automate the SMS messages and their flows easily from the Admin panel
- Create SMS templates and paths to manage order confirmation
- Automatically updates the order state after reply
- Send Welcome messages
- Create Reminder flows with SMS and Callbacks
Notice: To use the SMS Order Confirmation, you must have 2-way SMS number set up.
If you need to send out contracts for confirmation, we recommend using the Easy E-signing app.
Not sure which order confirmation tool would be the best for your company? Compare our solutions on our Order Confirmation blog post!