Omnichannel inbound user interface

Omnichannel inbound user interface for LeadDesk. Offer your customers a smooth experience at every touchpoint with our efficient software.​

Omnichannel customer experience
Provide great customer experience by having continuous conversations, no matter the communication channel. With the customer’s complete history in one view, it’s easy to continue conversations from where they last ended.

All channels​

Let customers reach you on their favourite channel. Switching between channels is effortless, so your agents can answer in the channel best-suited to solve the customer’s issue. All channels can be served with the same inbound queues, so you’ll never have to worry about agent allocation between channels.

Smart distribution​
Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.​

Efficient queue handling​
Manage skill-based routes yourself according to your needs.​

Basic set-up includes

• Omni UI
• Call channel
• E-mail channel
• Webchat

Additional channels 

• Facebook Messenger
• SMS channel

 Read more about our omnichannel solution