Omnichannel inbound user interface for LeadDesk. Offer your customers a smooth experience in every touch point with our efficient software.
Engage in the channel that suits your customer the best.
Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.
Efficient queue handling
Manage skill-based routes yourself according to your needs.
Basic set-up includes
- Omni UI
- Call channel
- SMS channel – available on the LeadApp store
- E-mail channel – 100€/month, contact your account manager
- WebChat – contact your account manager
Read more about our inbound solutions: https://leaddesk.com/software/inbound