Omnichannel inbound user interface

89 eur / agent / month

Omnichannel inbound user interface for LeadDesk. Offer your customers a smooth experience in every touch point with our efficient software.​

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Description

Omnichannel inbound user interface for LeadDesk. Offer your customers a smooth experience in every touch point with our efficient software.​

All channels​
Engage in the channel that suits your customer the best.​

Smart distribution​
Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.​

Efficient queue handling​
Manage skill-based routes yourself according to your needs.​

Basic set-up includes

  • Omni UI
  • Call channel

Additional channels

  • SMS channel – available on the LeadApp store
  • E-mail channel – 100€/month, contact your account manager
  • WebChat – contact your account manager

Read more about our inbound solutions: https://leaddesk.com/software/inbound

Additional information

Technical requirements

Compatible with the latest LeadDesk version.

Support

support@leaddesk.com