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Find powerful add-ons, ready-made reports, and extensions to tailor your LeadDesk workflows and boost sales and customer service efficiency.
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Chatbot for Omni
Save time and resources with our easy-to-use AI chatbots. Add a LeadDesk…
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Inbound Cluster Report
Inbound cluster Report. Analyze patterns in inbound call distribution across various clusters, helping…
Free
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Agent licenses
Request adding more agent licenses to your account. The licences will be in…
Price According to the valid price list in your contract
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QualityDesk
Ultimate quality assurance and coaching leadership software QualityDesk founders have worked in the…
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Inbound assignment report – Messages agents
This report gives an overview of a OMNI queue and how messages are…
Free
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Inbound assignment report – Messages
This report gives an overview of a OMNI queue and how messages are…
Free
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Webchat
Help your customers proactively and offer them real-time support by adding a webchat…
Included in the Omni default package
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Facebook Messenger
Handle all the messages coming from your Facebook pages directly in the Omni…
See pricing in description
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LeadDesk Mobile
Harness the know-how of your specialists in the field and connect your mobile…
17€ /agent/month
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Agent Activity Login Report
This report shows information per agent session. Date Agent Total working time First…
Free
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RVV report (previously BMNR)
This report allows you to export the information from the Dutch BMNR module.
Free
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Agent tracking report
A report that tracks agents' activities. Data include: Name, Username, Office, Date, First…
Free