AI Writer

Craft perfect replies to customer questions in a heartbeat.

Stop wasting hours manually building templates and writing replies to customer emails. AI Writer uses a custom generative AI model for contact centers to help your agents shorten response and resolution times in email. How it works:

• Your Agent receives an email from a customer.
• The Agent clicks “Reply”
• AI Writer reads the email and automatically drafts a custom reply to the email based on the message context
• The agent quickly checks the email and clicks send.

AI Writer is just one of the AI features specifically for contact center work built by LeadDesk. Get a full overview of LeadDesk AI features.

Administrator guide: click here.
Agent guide: click here.