Kundeservice

Øk løsning ved første samtale

Løs dine kunders problemer første gang de kontakter LeadDesks intelligente kundeserviceløsning.

Hvorfor velge LeadDesk som din programvare for kundeservice?

Agenter har sine spesialiteter. Med intelligent samtale- og e-postdistribusjon leder LeadDesk dine kunder til den riktige agenten hver gang.

LeadDesk tilbyr en fleksibel IVR, enkel CRM-integrasjon og ferdighetsbasert routing. Derfor gir det deg en mulighet til å drive en effektiv kundeserviceorganisasjon som resulterer i økt kundetilfredshet.

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Samtaler, e-poster, SMS, chatter

Samle alle forespørsler fra kunder i de samme køene for å effektivt prioritere arbeidet til dine agenter.

Intelligent blanding

Bland inngående og utgående samtaler sømløst, så agenter kan forbedre sin produktivitet.

Intelligent overvåkning og rapportering

Hold overblikket over din virksomhet med samtaleovervåkning, live-oversikter og tiltalende rapporteringsverktøy.

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Lette

Når Lette.no skulle velge nytt CRM system, falt valget på LeadDesk. Årsaken var først og fremst at vi får full kontroll over alle salgsproseser og kampanjer. Det vi i stor grad kan tilpasse løsningen slik vi ønsker selv, uten å måtte betale konsulenttimer var også et stort pluss. Videre, så var oppetid, samtalekvalitet og stabilitet viktige momenter. Når prisen også var rimeligere enn konkurrentene, ble valget enkelt.

Leter du etter en utgående salgs- og kundeserviceløsning?

Utover det inngående salget fungerer LeadDesk problemfritt til å ringe de riktige kundene og håndtere mengder tilbakemelding fra kunder.

Utforsk vår løsning til utgående salg Utforsk vår løsning til inngående salg

Full liste over kundeservicefunksjoner

Speech-to-text (STT)

Connect to industry-leading STT providers with our API

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Change channel

Change channel at any point. Got an e-mail? Call them back.

Single contact card for all channels

Have all your customer interactions from different channels in one contact card.

Natively omnichannel

Calls, emails, sms, webchat, and messaging apps - all in one place.

Multichannel routing

Messages from all channels will be combined and directed to the agent handling the customer.

Advanced API

Use our API to customise LeadDesk to do whatever your business needs.

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SSL encryption

The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.

Locally compliant

Compliant with local regulations

Reliable hosting

Our wide network of hosts, in several EU countries, ensure high uptime and security.

Local data storage

All our data is stored in the EU, according to EU and GDPR requirements and safety standards.

Custom permissions for teams and roles

Configure dashboards or limit access based on team role or office or IP.

Save and access favourite reports

Easily save and access your favourite reports, without having to recreate all over again.

Build custom reports

Build your own reports by filtering by campaigns, offices, products, queues, etc.

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Prebuilt reports

Use our pre-built reports to easily get statistics about your contact lists, agents or channels.

Live dashboard

Customize your dashboard with a large set of pre-defined widgets and real-time stats.

Call recording

Record entire calls or just the voice receipt.

Call monitoring

Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.

Useful shortcuts

Use predefined short keys or create your own shortcuts to easily access information or set call results.

Automatic call-back

Never miss a call back again. In LeadDesk you can automatically add call backs after each call.

Contact history

Display customer interactions, information and comments in the agent or admin menu.

Custom tags

Organize, Search and Label your contacts with custom tags

Custom fields

Edit the contact card with our customizable fields.

Set business hours

Easily configure and edit your business hours to suite your needs.

Call summary notes

Let your agents make and view notes about your prospects.

Customizable call ending reasons

Choose from pre-set call ending reasons or create your own.

Call queues

Build your own queues and messages.

No answer call forwarding

Make sure the customer gets a hold of someone, by forwarding your calls when agents are busy.

Enhanced caller information

Integrate your CRM with LeadDesk to access customer information, before you answer the call.

Ring groups

With our flexible ring groups, you can easily ring several agents at one time, or in a specific order.

Easy to use holiday configuration

Set your holiday opening hours and easily edit them months in advance.

Forward-to-phone

Forward your calls to mobile, to make sure a call never goes unanswered.

Skills-based routing

Increase your caller satisfaction and first-call-resolution, by matching the caller to the agent with the required skill set.

Intelligent call and message distribution

Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.

Advanced IVR Management

Easily route your call to the right agent with our flexible IVR.