The biggest performance improvement you could make is dialer CRM integration with a real multi-mode dialer.

Natascha decided to start as Account Manager at LeadDesk because she wanted to be part of an international growth company and work with a product in a field with a lot of growth potential. Quite recently Natascha also got to change position and is now focusing mainly on inbound and customer service customers. This change has given her an opportunity to develop further in the field of B2B sales.

Wasted time is the enemy. Call center best practice shows us how to identify how agents waste time, fix the problems and close more deals.