Provide 24/7 Omnichannel Support Services with LeadDesk
Deliver world-class customer experiences with unified communication channels, AI-powered routing, and comprehensive quality management tools that scale with your client's needs.
Ideal for Customer Support Outsourcing Providers
Omnichannel Service - Your Customer Conversations in One Unified View
Phone
Reliable global calling infrastructure powered by LeadDesk. Advanced IVR features and callback features for queue management and better customer service.
Support emails your way — write from scratch, use ready-made templates, or let LeadDesk’s GenAI-powered AI Writer generate context-aware emails tailored for each interaction.
Send and Receive SMS
Give customers quick and easy service tips with SMS sending. Get upsale or calling time confirmations by return message.
Webchat
Serve customers live on your sponsor's website and solve issues in webchat. Resolve issues quickly with suggested solutions based on the message context.
AI Chatbot
Provide 24/7 Service with standard AI Chatbots or LLM-powered Chatbots that provide answers to customers based on vast, customised knowledge on your sponsor.
AI Tools That Aren't Just Fluff
Turn Data into Decisions – Instantly
Unlock powerful insights in seconds with zero manual work. Easily track performance, identify trends, and optimize operations with real-time analytics at your fingertips with AI Analyst.
Smarter QA with Automated Call Transcripts
AI Transcriber cuts call quality review time by up to 50%. Access instant transcripts to streamline QA, improve coaching, and boost agent performance.
Clear Call Outcomes, Delivered Automatically
Stay on top of every conversation with fast, accurate summaries sent straight to your CRM. AI Call Summary helps you see key outcomes at a glance—no manual input needed.
Real-Time Knowledge, Right When You Need It
Empower agents with a centralized, AI-driven knowledgebase that delivers accurate, context-aware answers instantly—across voice, chat, and generated content. AI Knowledgebase is your own treasure trove of company knowledge.
Be at the Front of the Queue with Cutting-Edge Cloud Software
LeadDesk's omnichannel customer service solution has all the features you need to serve customers rapidly and with precision. And enjoy more features as we continually push the boundaries with new AI-powered features that help agents offer faster, and better customer service.