Contact Center Integrations & Partnerships
Unlock a more efficient and connected contact center. Get ready-made connectors to popular CRM, customer support, and productivity platforms, or build custom integrations with LeadDesk's OpenAPI.
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100+ Integrations Including
Why Integrate LeadDesk With Other Systems?
Unified Customer Context
When your contact center software is integrated with your CRM or support desk, agents get a comprehensive view of each customer’s journey. All interactions – calls, SMS, tickets, etc. – are recorded automatically in one place.
This means your team always has up-to-date information for faster, more personalised service.
Improved Agent Productivity
No more switching between multiple applications or duplicating data. Integrating internal tools (like CRM, BI dashboards, or inventory systems) with LeadDesk saves time and reduces errors.
Agents can handle their calls and follow-ups in one interface, which streamlines workflows and reduces frustration.
Automated Workflows
Use integrations to automate repetitive tasks and data syncing. For example, you can set up triggers to export call results to your data warehouse or update contact records in real time.
Webhooks and API-based integrations let you push information between LeadDesk and other apps instantly.
Scalability & Flexibility
As your business grows or your needs change, you can easily extend LeadDesk with new integrations. The best contact center software is future-proof, allowing new connectors to be installed and custom solutions to be built when needed.
LeadDesk’s integration options range from pre-packaged CRM/ERP connectors to custom-built solutions, so you’ll have the flexibility to adapt today and in the future.
Popular LeadDesk Integration Solutions
Superior CTI for CRMs
Get click-to-call capabilities in your CRM, bringing Outbound calling everywhere on your computer. Take inbound calls and log everything automatically with the relevant contact. Follow up with SMS, and get call recordings of each call with a contact.
Supported CRM partners include Salesforce, Zendesk, Hubspot, Dynamics, and Pipedrive.
Agent Coaching and Motivation
For every contact center, keeping agents informed and motivated is essential for smooth and successful customer experiences.
Performance dashboards and leaderboards, like Plecto and IntraManager means that you can visualise more data from your contact center for management, marketing team, when improving individual agent performance, or for bringing gamification to your call center floor.
Customer Experience Tools
When it comes to Payments and Subscriptions, it’s essential that customers get accurate invoices and can complete purchases in seconds. Using integrations like Waytobill, agents can complete orders while still on the phone, while LeadDesk updates the relevant fields when the customer has paid.
With support, integrations like Surfly ensure screensharing capabilities, so your agent can guide customers to the right solution, all from within one window.
Custom Integration Solutions for Every Need
LeadDesk API
LeadDesk APIs allows you to build custom integrations with your systems when no ready-built ones are enough.
With webhooks and an array of available queries, LeadDesk will fit perfectly in your company's processes and workflows.
Developer Resources
If you have developer resources, get started easily yourself.
LeadDesk's Developers website has a comprehensive guide to building integrations for any purpose.
Professional Services
When developer resources are in short supply, LeadDesk has you covered.
Our PCS team will built custom add-ons, connectors and solutions beyond the standard LeadDesk offering, so you can customise your contact center the way you want it.
One Platform for All Your Communications
From inbound to outbound and customer service, through phone, email, chat, and SMS, LeadDesk is your communications powerhouse.
Find out more about our integration solutions and how they could make your contact center your company's mission control.