High volume call centers are a numbers game. Learn what to consider when hiring agents and managers for a sales operation that closes deals.
An Interactive Voice Response (IVR) system is an answering machine that connects callers to the right person in an organization faster. An IVR achieves this by inviting the caller to input data (hence the word interactive) by either speaking out loud or typing a number on the keypad of their phone. IVR’s are commonly used in customer service.
Wasted time is the enemy. Call center best practice shows us how to identify how agents waste time, fix the problems and close more deals.