Related posts
Call Center Gamification Ideas
Agent motivation and churn are major concerns in the call center industry. Use these gamification ideas to support your agents in staying effective and satisfied.
Introducing a new blog post series to share LeadDesk’s research and development process
A new blog series from Leaddesks’ products team outlines how seriously we take user-centric design.
IVR Script Best Practices – How would Santa Claus write his IVR?
An Interactive Voice Response (IVR) system is an answering machine that connects callers to the right person in an organization faster. An IVR achieves this by inviting the caller to input data (hence the word interactive) by either speaking out loud or typing a number on the keypad of their phone. IVR’s are commonly used in customer service.