This is part of a series about the various projects LeadDesk’s professional consulting service (PCS) team undertake to build custom functionalities and extensions to our contact center software. Some projects are custom-built for single customers and stay that way, while others are adapted later on for more widespread use (LeadApps).

Discover key strategies for effective helpdesk management. Learn vital differences between helpdesks and service desks, and the best practices for seamless omnichannel communication.

The key to data-driven decision-making? Smart reporting. In this article we give you tips on how to make the most of contact center reporting and present some of our most used reports. Learn how to make the most of your data!