From 01.01.2022, Sparebanken Vest has entered into a 3-year agreement with LeadDesk for further delivery of a multi-channel contact center solution to their business.

An efficient CCaaS system is a key resource in providing a great customer experience.

We got a moment with Jan Kåre Sumstad, National Head of Sales Telemarketing, from Fjordkraft to hear about how they have managed to maintain activity levels the past months. Hint: Structure, communication and routines are crucial throughout the company.