The Go-to Dialer Mode for Small Teams and Existing Customers

Auto Dialer Software – What Is It?

The auto dialer, also known as the progressive dialer or automatic dialer, is a dialer mode that strikes a middleground between agent productivity and preparation. The software detects when your agent ends their previous call and immediately calls the next contact on the active contact list. The dialer automatically dials through the contact list until a contact answers and connects the contact with an agent.

An auto dialer ensures that, after ending a call, your agents get to preview information about the next contact while the software is dialing. The agent calls the potential customer fully informed and can serve them better.

You always have as many lines open as there are agents. As the dialer doesn’t connect more than the contact center can handle, there’s no risk of ghost calls.

What are the benefits of using an auto dialer software?

An auto dialer balances agent efficiency and preparation.

As the agents don’t have to dial contacts manually, they get to concentrate on selling instead of browsing and dialing through contact lists. Every time your agent is connected, they can expect a customer waiting for them. This ensures that every time your agents are on a call, they are engaged in a conversation instead of talking to an answering machine or listening to the busy signal.

An automatic dialer eliminates ghost calls. There are never more lines open than there are agents, which ensures that your customers always talk to a live agent instead of an IVR or recorded message. This leads to more satisfied customers and lower call abandonment rates.

Preparing for the next call is easy. In the 15 seconds or so between agents ending the previous call and the next customer answering, your agents have time to prepare for the call. Your agents go into the call ready to serve the customers according to their needs.

Who benefits from using an automatic dialer?

An auto dialer can be used by teams of all sizes. However, the dialer mode favors small or medium-sized teams that can’t use a predictive dialer or simply want to provide premium service.

It’s ideal for campaigns that target existing customers, such as renewals or upselling. Generally the contact lists should be of medium to high quality.

5 Tips to Make the Most of an Automatic Dialer

Aim for customer satisfaction

Use an automatic dialer especially when you want to give premium service to your contacts. Some dialer modes might be better for efficiency but an automatic dialer is the right choice when you want to make absolutely sure there is an agent available to serve the customer from start to finish.

Prepare for calls

Ensure that your agents make the most of the time between calls. The strength of an automatic dialer is based on guaranteed live presence and the right preparation.

Integrate with CRM to reach the right contacts

A good way to secure that you’re targeting the right people with your automatic dialer campaign is to use a contact center software that allows you to extract contact lists and data straight from your CRM. Try LeadDesk for free.

Read more about LeadDesk’s integrations.

Use analytics to validate your choices

Continuous analysis ensures that you have picked the right dialer mode for your campaign. If agent performance, campaign activity and sales reports indicate that results aren’t up to the standard you expected, maybe another dialer mode could do the trick.

Scale according to your needs

LeadDesk’s Automatic Dialer campaigns are completely scalable. If your campaign proves successful, you can bring more agents in at any time.

Automatic Dialer pricing

The Automatic Dialer feature is included in every LeadDesk plan, so there are no additional costs. Prices for the whole software start at 89€/month/user. Learn more about our pricing.