The click-to-call dialer mode allows agents to dial numbers directly from websites, spreadsheets or CRM.Book a demo
The click-to-call dialer, sometimes also referred to as click-to-talk or click-to-dial, is a dialer mode that lets your agents flexibly click and dial any number. The numbers that are clicked could be in your CRM, a spreadsheet or on a website.
The dialer detects all phone numbers on a web page. It then turns them into clickable links that can be used to start the dialing process. This offers a fast track to dialing a contact.
When a call ends, the data from the call is saved in your CRM for later use. For example, cold calls using a promising website can be used to create leads that are easy to approach again when the time is right.
A click-to-call dialer is first and foremost extremely flexible. It allows the agents to prioritize their contacts on the go, as they best see fit. If a campaign’s next step is dependent on the outcome of the previous call, click-to-call enables your agents to adjust their plan whenever needed.
If you integrate a click-to-call dialer with a CRM, you can easily get new leads that your agents can follow up with. Quick and efficient follow-ups are a proven way to drive sales.
Using a click-to-call dialer, your agents get the time they need to prepare for the next call. When the time to dial comes, they can do it in one click. This saves valuable seconds, as there’s no need to press numbers manually.
Click-to-call is a dialer mode for solo agents or small teams running highly customized campaigns. The dialing volume is inevitably lower than it would be with automatic dialer modes.
When situations change fast and there are many sources for new contacts, click-to-call might be the answer. If, for example, there’s no complete contact list available, a click-to-call dialer enables your agents to flexibly search and dial contacts according to their needs.
LeadDesk solutions use our own, ultra-strong call infrastructure Contact Center as a Service platform, which guarantees high-quality audio and 99.95% uptime. All of your data is in one location for easy reporting no matter which dialer mode you use.Try for free
Your choice of dialer mode depends on the needs of your campaign. Some cases require careful preparation while other campaigns rely on efficiency.
Most outbound sales campaigns emphasize agent efficiency. This is where automatic dialer modes are an ideal solution. A power dialer, automatic dialer or predictive dialer offers superior dialing speed as the whole process is automatic. Looking for the most powerful automatic dialer modes to drive your sales? Try LeadDesk’s outbound solution for free!
Click-to-call is more flexible than any of the automatic dialers. If one of the calls your agent makes clearly impacts who they should call next, switching from an automatic dialer mode to click-to-call gives you the possibility to deviate from the original plan.
Some manual dialer modes are useful when you need to give special attention to a specific contact.
A preview dialer, for example, allows agents to study contact information closely before dialing, but it doesn’t give them the freedom to wander and choose from various sources that they get with click-to-call.
As for completely manual keypad dialing, there really aren’t too many instances where you should use it anymore. If you get a single business card at a meeting, dialing the number manually is a good option. Otherwise you should opt for dialer modes that automate at least some parts of the outbound process, such as click-to-call or preview dialer.
Use for flexibility
Use a click-to-call dialer especially when you have various contact sources and need the possibility to change plans as you go. Automatic dialer modes are better for agent efficiency but click-to-call can be a good choice for small teams that have a specific mission.
Prioritize your contacts
Click-to-call gives your agents freedom. Ensure that they know how to prioritize the contacts they find from different sources according to your campaign plan.
Integrate with CRM to reach the right contacts
Use a contact center software that allows you to integrate all the clicked contacts easily into your CRM. This way you guarantee that leads don’t slip away after you’ve found suitable contacts and dialed them. Try LeadDesk for free.
Follow up and close
CRM integration also enables your agents to have specialized roles. While one of the agents is using click-to-call to call potential new customers, the leads can then be transferred to another agent instantaneously or added to an existing contact list where an agent closes the deal efficiently using an automatic dialer.
Use analytics to validate your choices
Continuous analysis ensures that you have picked the right dialer mode for your campaign. If agent performance, campaign activity and sales reports indicate that results aren’t up to the standard you expected, maybe another dialer mode could do the trick.
The click-to-call dialer feature is included in every LeadDesk plan, so there are no additional costs. Prices for the whole software start at 89€/month/user. Learn more about our pricing.
How do I set up click-to-call dialer?
The click-to-call dialer is a standard feature of LeadDesk, and thus included in every plan. Setting up LeadDesk only takes minutes, start your trial now.
Does click-to-call require extensive training?
No. Click-to-call dialer is an easy-to-use dialer mode that doesn’t require specific agent training.
I operate a small contact center. Should I use a click-to-call dialer?
Absolutely. A click-to-call dialer is especially effective for individual agents or small teams, which makes it a perfect solution for you.
There are so many dialer modes. How do I know which one to use?
We hear you. LeadDesk is versatile, but each feature has its own purpose. You can learn the basics about dialer modes in our Total Guide to Contact Center Dialer Modes.