📘 Free Report Download

Surprising Trends Shaping Customer Service by 2030

Explore exclusive insights from 200+ customer service leaders across Europe.

See how AI, KPIs, and strategy are evolving to redefine the industry.

🔎 Why 81% of leaders now see customer service as critical to value creation

🔎 How KPIs like CSAT and First Contact Resolution are overtaking traditional metrics

🔎 Why chatbots haven’t taken over—yet

🔎 What 97% of professionals expect from AI by 2027

🔎 How leading companies are preparing their teams for a major transformation

✅ Customer service leaders

✅ CX strategists

✅ Tech & operations managers

✅ Business transformation teams

📊 Based on survey data from 7 countries & 5 industries

📈 Includes expert commentary from LeadDesk and CustomerTrends

🧠 Practical insights, real examples, and actionable takeaways