What does the European General Data Protection Regulation mean for contact centers? In this blogpost, we list 5 ways it will impact your business.

See how LeadDesk’s cloud-based solution enables the function of a global contact center.

Artificial intelligence, or AI, is the simulation of human intelligence by machines. AI in the contact center industry is entering a post-hype era, where we are finally seeing real-life examples of the benefits, especially in quality assurance.