Get the best out of your sales agents by visualizing performance and targets engagedly. Let your team focus on the metrics that matter the most. Build live leaderboards, competitions, and more to show on TV screens with just a few clicks.
Book a demo Activate in the LeadApp StoreProductivity of your team rises as agents can see live visual data of their performance and the targets you set for them.
Set targets that motivate your agents in the best way possible. No more underachieving or discouraging with Superstars' individually customizable targets.
Playful competition between agents and teams gives an extra boost for reaching the goals and is a great tool for team bonding.
Superstars app coaches your agents whether they are in the office or on the go. Superstars is available on TV screens, computers and mobile.
Show your team's success on repeat with Superstar's TV Screens.
It is highly motivating for agents to see their performance in real-time and compared to others. They can track that on any device at all times. What takes it to the next level is adding the social aspect: the whole team following the competition on the wall with the looping slideshow of Leaderboard TV Screens.
Focusing on the essentials is easy with simple visualization of the most relevant metrics for your team. Choose slide by slide the most important KPIs and targets to show the live progress of your agents or teams. Add different leaderboards showing top-ranking performers or teams, either as lists or charts. Competition slides with pictures literally help agents to keep their eyes on the prize. Visual spreadsheets give deeper insights, whereas goal-slides and TV animations bring energy and a playful atmosphere.
Superstars’ reports bring all the key numbers as figures, charts, and spreadsheets, but not only for admins. Agents have also access to advanced reports, including Excel-exportable spreadsheets and visualized data enabling agents to see their and their teams’ work in a more interesting way. This brings an additional benefit: having exportable reports simply showing agent performance, agents don’t necessarily need to access reports in LeadDesk containing sensitive information e.g., customer data.
One of the Superstars’ best features is the targets. Targets dashboard shows in graphics and numbers how your team is meeting the targets on all the KPIs you want to set. Setting the targets is simple and you can modify them in seconds. You can set individual targets for each KPI, agent, team, and project. For example, lower targets for your new agents.
Agent motivation and churn are major concerns in the call center industry. Use these gamification ideas to support your agents in staying effective and satisfied.
Read moreEffective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.
Read moreAre you ready to take the next step?
Let's talk! Activate in the LeadApp Store