Connect With and Delight Customers using AI
Propel your contact center to unmatched efficiency and precision. LeadDesk's AI tools are built specifically for contact center use, helping you simplify how you engage with customers without losing the human touch.
Simplify Human Connections with AI
Transform Your Workweek Into a Workday with LeadDesk AI
Eliminate repetitive tasks, get insightful reports instantly. Give faster, better, and more knowledgeable customer service.
"Powered by generative AI, our LeadDesk chatbot handles up to 97% of inquiries, helping streamline our customer interactions. With easier training, effortless maintenance, and smarter automation, it takes customer service to the next level."
Customer Delight, Amplified
AI helps resolve issues quickly, 24/7, in any channel.
The Result: Better customer experience, increased brand loyalty, needs met, and questions answered.
Empowered Agents
Repetitive tasks are eliminated by AI and agents can focus on serving customers quickly, without distractions.
The Result: More rewarding work, more tasks completed, improved agent experience.
Managers Get Results
Reports built in seconds with AI. Customer service performance improves. Rapidly identify team and business development areas.
The Result: Streamlined operations, more business opportunities.
AI Made for Contact Centers
AI Chatbot
Powerful multilingual AI chatbot.
Deflect up to 80% of chat inquiries with intent matching and Large Language Models.
AI Dialer
Always connect your outbound sales calls.
Proven to increase connected calls by 51%. Only available at LeadDesk.
AI Analyst
Reports and insights in seconds.
Instant insights, zero effort. Spot trends, make data-informed decisions, and optimise daily operations.
AI Transcriber
Save up to 50% time in call QA.
Save time, increase productivity, and easily identify training needs with instant access to call transcripts.
AI Call Summary
Get summaries of all your calls in one place.
Get a fast, accurate overviews of all your calls, with outcomes and summaries sent directly to your CRM.
"UniSport wasn’t aware of how easy, agile, and modern the use and training of artificial intelligence can be. We initially wanted to copy our previous chatbot, but through our collaboration with LeadDesk, we realised the vast potential of combining chatbot and live chat capabilities."
More AI Solutions for Contact Centers from LeadDesk
AI Knowledgebase
Build a Large Language Model with Your Existing Data
Teach your AI Tools using existing content and data from your company. This builds an LLM unique to your company that can serve customers and help agents event better.
AI Knowledgebase helps you use your own company documents, website content, past conversations to build your own LLM, just for your company.
This helps you
- build chatbots more quickly with even more accurate answers
- give employees around the company one place to get the information they need
- serve customers with up-to-date answers on multiple channels
(AI Knowledgebase is currently available as a beta version to a select group of LeadDesk customers. For more information on how to get onto the shortlist, contact your account manager.)
AI Voicebot
24/7 AI Phone Support
Address every customer inquiry and provide instant support, around the clock.
AI Voicebot is a chatbot for voice calls. Transform your phone support with:
- deflection and automation capabilities
- fewer repetitive issues
(AI Voicebot is currently available as a beta version to a select group of LeadDesk customers. For more information on how to get onto the shortlist, contact your account manager.)
AI Writer
Craft Messages in a Heartbeat
Get personalized, context-aware, and professional messages in seconds – all in your company’s tone of voice.
AI Writer empowers agents to write long, detailed instructions for customers in minutes. Add the most important details, click a button, and you get the message written in seconds. No more writing long, detailed instructions forever.
(AI Writer is currently available as a beta version to a select group of LeadDesk customers. For more information on how to get onto the shortlist, contact your account manager.)
AI Insights
Your Contact Center Heart Monitor as a Service
Examines all the activities in your contact center and automatically builds reports with recommendations, so you can know what’s truly going on.
This isn’t just a reporting tool — it checks where it would take you hours to go into, from call recordings to chat transcriptions, detecting repeat sentiments and pinpointing specific areas for action. Know what works, and what needs improvement on a molecular level.
AI Insights is your bird’s eye view, with a magnifying glass.
(AI Insights is currently available as a beta version to a select group of LeadDesk customers. For more information on how to get onto the shortlist, contact your account manager.)
AI Agent Assistant
Agent Coaching Made Personal
Give every agent in your contact center a chance to shine from day one. AI Agent Assistant joins your human agents on chats, calls, or emails, helping them with customer conversations.
Agents get automatic answers proposed to questions, or tips on how to deal with the current customer scenario.
Make your agents experts from day one with AI Agent Assistant.
(AI Agent Assistant is currently available as a beta version to a select group of LeadDesk customers. For more information on how to get onto the shortlist, contact your account manager.)
Supercharge Your Contact Center's Efficiency
Get an AI expert to show you how to redefine your contact center operations.
